Draw What You Do: A Practical Approach to Process Improvement

This is About Your Process Headaches, Your ProblemsThis book is about you and the things you do – the processes in which you are involved and the way you do them. Everything you do repeatedly in your life is a process and you are involved in lots of processes. If your processes at work or at home are beset with surprises, crises, delays, misunderstandings and other forms of headaches, keep reading...