Mastering Soft Skills

This book shows that to succeed in professional services you need soft skills. These skills work hand in hand with your hard skills, your expertise and what you know, to make you a more effective Influencer, Persuader, Salesperson and eventually, Trusted Advisor.

Mastering Soft Skills is the first book to:

-Demonstrate why soft skills are so important in professional services

-Categorize which specif...