Reorganize for Resilience

In an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. Sure, most companies say they''re "customer-focused," but they don''t deliver solutions to customers'' thorniest problems. Why? Because they''re stymied by the rigid "silos" they''re organized around. In Reorganize for Resilience, Ranjay Gulati reveals how resil...