Service Intelligence

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Get the Right IT Services, on the Right terms, Without Hassles or Overpaying

 

To gain the full benefits of technology—and avoid the staggering costs of technology failure—you must manage IT with vision, direction, and expertise. Only one set of methods is robust enough to do this: IT Service Management (ITSM). In Service Intelligence, ITSM pioneer Sharon Taylor shows business managers how to make ...
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E-book
epub
Price
12.91 £

Get the Right IT Services, on the Right terms, Without Hassles or Overpaying

 

To gain the full benefits of technology—and avoid the staggering costs of technology failure—you must manage IT with vision, direction, and expertise. Only one set of methods is robust enough to do this: IT Service Management (ITSM). In Service Intelligence, ITSM pioneer Sharon Taylor shows business managers how to make ...
Read more
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  • Formats: epub
  • ISBN: 9780132692090
  • Publication Date: 28 Jul 2011
  • Publisher: Pearson Education
  • Product language: English
  • Drm Setting: DRM