When Is Business Email the Tool of the Devil : Communicating Well Through This Overlooked Medium

This is the eBook version of the printed book.

This Element is an excerpt from The Truth About Thriving in Change (9780132354622) by William S. Kane. Available in print and digital formats.

When it makes sense to use email for business communication--and when email is the worst possible solution

People get nervous when the grapevine begins to buzz about major changes. Reactions can take on...