Business Process Mapping

Business Process Mapping

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Keller, Paulette J.Keller, Paulette J., Jacka, J. Mike

Praise for Business Process Mapping
IMPROVING Customer Satisfaction
SECOND EDITION

"A must-read for anyone performing business process mapping! This treasure shares step-by-step approaches and critical success factors, based on years of practical, customer-focused experience. A real winner!"
—Timothy R. Holmes, CPA, former General Auditor, American Red Cross

"Paulette and Mike make extensive use...

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E-book
pdf
Price
58.00 £
E-book
epub
Price
58.00 £

Praise for Business Process Mapping
IMPROVING Customer Satisfaction
SECOND EDITION

"A must-read for anyone performing business process mapping! This treasure shares step-by-step approaches and critical success factors, based on years of practical, customer-focused experience. A real winner!"
—Timothy R. Holmes, CPA, former General Auditor, American Red Cross

"Paulette and Mike make extensive use...

Read more
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  • Formats: pdf
  • ISBN: 9780470496039
  • Publication Date: 29 Apr 2009
  • Publisher: Wiley
  • Product language: English
  • Drm Setting: DRM