Continuous Permanent Improvement

Forewords by Mikel J. Harry, Ph.D. and Dr. K.K. NohriaContinuous permanent improvement (CPI) is not a new ism. The purpose of this book is not to expound any new theory or tools, but to share experiences in implementing existing methods with a bias toward business results. In fact, one of the important lessons we have learned is that most existing models or methods, if adhered to in the right spir...