Quality Assurance (QA) and Total Quality Management (TQM)

Culture by Design is about shifting focus from solely organisational outcomes and performance, towards organisational culture and wellbeing.

The goal of Lean is to identify and eliminate nonessential and non-value-adding steps in business processes to streamline operations, improve quality, and gain customer loyalty.

This guide is intended to help everyone in a service organization participate in creating and sustaining a foundation of integrity, meet requirements and customer expectations, and support robust processes, to the advantage of everyone in the organization and to each of its customers.

This book is a practical guide to meeting IEC 62304 software-development requirements within the context of an ISO 13485 quality management system (QMS).

Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style.

Quality and Power in the Supply Chain reconciles two divergent worlds for the beleaguered quality manager.

Volumes have been written on the need for high-quality data to support organizational decision-making.

This book introduces students to business process management, an approach that aims to align the organization's business processes with the demands of the marketplace.

With the growing environment and consciousness of "e;outcome-based education,"e; the importance of this subject has increased manyfold.

Fully updated to reflect the 2022 ASQ Certified Six Sigma Black Belt (CSSBB) Body of Knowledge (BoK), The ASQ Certified Six Sigma Black Belt Handbook, Fourth Edition is ideal for candidates studying for the CSSBB examination.

There are many standards, methods and perhaps most confusing, but most importantly of all acronyms in use in the field of quality management, and especially so in the field of technology-based products.

A convergence of lean management and quality management thinking has taken place in organizations across many industries, including construction.

This book provides a clear, easy to digest overview of Quality Management Systems (QMS).

What is the secret behind every successful product?

Learn how GE, Allied Signal, Motorola, and other top companies created a Six Sigma organizationIn Executing Six Sigma, bestselling author George Eckes delivers lessons on how you can effectively incorporate Six Sigma into your organization's DNA and execute initiatives throughout the company.

"e;Less is more"e; may be good advice for many efforts, but it is terrible advice when it comes to customer experience.

An Overview of FDA Regulated Products: From Drugs and Cosmetics to Food and Tobacco, Second Edition is fully updated to reflect recent advances in science and technology and new laws and regulations.

Richard Mallory introduces a leadership framework for system management, including practical tools and guidance for its use.

This book presents the mechanics of implementing visuality on the value-add level known as Work That Makes Sense (WTMS).

In 1982, Dr.

In this Wall Street Journal and BusinessWeek bestseller Michigan Business School guru and worldwide consultant Noel Tichy brings his special brand of organisational transformation to a practical level that guarantees a leader at every level of an organisation.

This guide serves as a roadmap for integrating digital value stream mapping (eVSM) into your Lean deployment to improve production processes.

Six Sigma methodology is a business management strategy which seeks to improve the quality of process output by identifying and removing the causes of errors and minimizing variability in manufacturing and business processes.

AS9100, AS9110, and AS9120, the quality management system (QMS) standards for the aerospace industry, are written in the most ambiguous language possible.

From the best-selling quality management author, David Hoyle, Quality Management Essentials is the perfect brief, yet authoritative, introduction to the fundamentals of quality management.

These two volumes are about understanding-why-and application-how-with the aim of providing guidance and introduction to both.

The halal industry is a fast-growing industry due to demographics and industry expansion.

As organizations strive to remain ahead of the competition, there will inevitably and often come the need for change.

Introduction to Pharmaceutical Technology Development: Journey from Lab to Shelf of Commercial Pharmaceutical Drugs is a complete reference and learning resource for those working in pharmaceutics or aspiring to join the industry.

This book is a comprehensive guide that equips organizations and individuals with the necessary tools and knowledge to streamline operations, optimize resources, and deliver superior customer value through implementing lean Six Sigma methodologies.

The fast and easy way to understand and implement Six Sigma The world's largest and most profitable companies including the likes of GE, Bank of America, Honeywell, DuPont, Samsung, Starwood Hotels, Bechtel, and Motorola have used Six Sigma to achieve breathtaking improvements in business performance, in everything from products to processes to complex systems and even in work environments.

More than ever, organisations are facing a data avalanche from various sources, be they in electronic or hard copy format.

The standard belief in books about Lean initiatives and value stream mapping (VSM) is that VSM works well on transactional processes (which are primarily linear processes where handoffs are well defined and the outcome is known) and it is useful for repetitive projects or products.

There are many techniques and a variety of tools available to improve or change an organization, but how do executives and senior management decide which are right for their organizations?

This unique text provides a comprehensive framework for creating, managing, and interpreting qualitative research studies that yield valid and useful information.

In all walks of life, at some point in time, we all use the process of problem solving.

This book - a result of 30 years of quality-related work experience - was written to aid quality technicians and engineers.

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This book introduces the same process the author has used to save companies like IBM, Kodak, and DuPont billions of dollars, simply by harnessing the knowledge of suppliers.

Italian brands are known to create some of the most premium, sought-after products in the world.

This book was written for the novice internal auditor and for the experienced auditor in search of a more meaningful approach.

This book will provide readers with an in-depth theoretical awareness and practical guidance on the implementation of an effective monitoring and evaluation (M&E) system to ensure construction projects meet approved quality, cost, time and social sustainability objectives.

The old cliche states that not every manager is a leader, but the more important part of that sentiment is that to be a good manager, one has to be a good leader.

Want to know what your users are thinking?

How does performance improve?

This book shows readers how to use the process capability study to increase return on investment from their statistical process control/Six Sigma effort and make their company more competitive.

As the title makes clear, this book is about the design and delivery of service experiences.

In the realm of safety management, this book embarks on a profound exploration of how the political economy was reshaped in the last two decades.