Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation

Tools for pleasing even the most demanding customers

A satisfied customer is a loyal customer, and in today''s supercompetitive business economy few things are as crucial to a company''s bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them. Perfect Phrases for ...