Perfect Phrases for Customer Service, Second Edition
Available
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
You''ve heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.
Perfect Phrases for Customer Service, second edition, provides the language you nee...
Read more
E-book
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17.10 £
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
You''ve heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.
Perfect Phrases for Customer Service, second edition, provides the language you nee...
Read more
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