Summary: Customer Mania

The must-read summary of Ken Blanchard, Jim Ballard and Fred Finch''s book: "Customer Mania: It’s Never Too Late to Build a Customer-Focused Company".

This complete summary of the ideas from Ken Blanchard, Jim Ballard and Fred Finch''s book "Customer Mania" shows that to succeed in business today, you have to provide consistently great customer service. In other words, unless you have a unified, pe...