Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded

For more than a decade, customer service professionals have turned to Super Service for the very best advice on dealing with demanding, dissatisfied, and downright difficult customers.

Now, it has been completely revised and expanded to address today’s unique customer-service issues.

Super Service, 2nd Edition teaches you how to deliver...