Winning on Purpose

Winning on Purpose

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Burns, MaureenBurns, Maureen, Darnell, Darci, Reichheld, Fred

Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star.

Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like...

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pdf
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89.97 £
product_type_E-book
epub
Price
89.97 £

Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star.

Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like...

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  • Formats: pdf
  • ISBN: 9781647821791
  • Publication Date: 7 Dec 2021
  • Publisher: Harvard Business Review Press
  • Product language: English
  • Drm Setting: DRM