Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups.
Network Tutorial delivers insight and understanding about network technology to managers and executives trying to get up to speed or stay current with the complex challenges of designing, constructing, maintaining, upgrading, and managing the netwo
This straightforward book will provide you with the insight necessary to save your organization revenue through the processes of bill auditing, expense reduction, and savvy contract negotiations.
Covering major standards and relevant design issues, this book explains how to specify, install, and test a modern reliable structured cabling system and analyzes the terminology and physics behind the standards.
This book covers the planning, design and implementation of hybrid fiber-optic coaxial (HFC) broadband networks in schools, universities, hospitals, factories and offices, whether they are in a single building or multiple campuses.
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
* Hardware/Software Partitioning * Cross-Platform Development * Firmware Debugging * Performance Analysis * Testing & Integration Get into embedded systems programming with a clear understanding of the development cycle and the specialized aspects of
A guide to the design, procurement, installation and testing procedures for local area networks (LANs) using copper and optical fibre cable technology.
Signals and Systems: A Primer with MATLAB provides clear, interesting, and easy-to-understand coverage of continuous-time and discrete-time signals and systems.
Wireless sensor networks (WSNs) are a special class of ad hoc network in which network nodes composed of tiny sensors pass data such as temperature, pressure, and humidity through the network to a central location.
By exploiting the synergies among available data, information fusion can reduce data traffic, filter noisy measurements, and make predictions and inferences about a monitored entity.
Software Defined Networking: Design and Deployment provides a comprehensive treatment of software defined networking (SDN) suitable for new network managers and experienced network professionals.
Compared with conventional communications, cooperative communication allows multiple users in a wireless network to coordinate their packet transmissions and share each other's resources, thus achieving high-performance gain and better service coverage and reliability.
Tackle the Challenges of Parallel Programming in the Visual Effects IndustryIn Multithreading for Visual Effects, developers from DreamWorks Animation, Pixar, Side Effects, Intel, and AMD share their successes and failures in the messy real-world application area of production software.
Minimize Power Consumption and Enhance User ExperienceEssential for high-speed fifth-generation mobile networks, mobile cloud computing (MCC) integrates the power of cloud data centers with the portability of mobile computing devices.
If you are in search of real-world practical scenarios of IT performance management practices, with a desire to obtain examples of strategic directives, accountabilities, outcomes, and performance measures for managing IT services, with an interest toward how performance management integrates with strategic and operational management, then Integrat
The Future of Numerical ComputingWritten by one of the foremost experts in high-performance computing and the inventor of Gustafson's Law, The End of Error: Unum Computing explains a new approach to computer arithmetic: the universal number (unum).
Circuits and Systems for Security and Privacy begins by introducing the basic theoretical concepts and arithmetic used in algorithms for security and cryptography, and by reviewing the fundamental building blocks of cryptographic systems.
A True Textbook for an Introductory Course, System Administration Course, or a Combination Course Linux with Operating System Concepts merges conceptual operating system (OS) and Unix/Linux topics into one cohesive textbook for undergraduate students.
Describing how to avoid common vendor traps, Buying, Supporting, Maintaining Software and Equipment: An IT Manager's Guide to Controlling the Product Lifecycle will help readers better control the negotiation of their IT products and services and, ultimately, better manage the lifecycle of those purchases.
Requiring no prior hacking experience, Ethical Hacking and Penetration Testing Guide supplies a complete introduction to the steps required to complete a penetration test, or ethical hack, from beginning to end.
Due to the widespread use of navigation systems for wayfinding and navigation in the outdoors, researchers have devoted their efforts in recent years to designing navigation systems that can be used indoors.
Delivering a solid introduction to assembly language and embedded systems, ARM Assembly Language: Fundamentals and Techniques, Second Edition continues to support the popular ARM7TDMI, but also addresses the latest architectures from ARM, including Cortex-A, Cortex-R, and Cortex-M processors-all of which have slightly different instruction sets, p
This book presents insights, interpretations, concepts, and interdependent views-in the landscape of mobile connectivity and service-that emphasize the significance of a harmonious interplay, cooperation, and coalescing of a variety of interdisciplinary domains of science and art.
Building Wireless Sensor Networks: Theoretical and Practical Perspectives presents the state of the art of wireless sensor networks (WSNs) from fundamental concepts to cutting-edge technologies.
Although several books and academic courses discuss data management and networking, few of them focus on the convergence of networking and software technologies for identifying, addressing, and managing distributed data.
Introduction to Computational Modeling Using C and Open-Source Tools presents the fundamental principles of computational models from a computer science perspective.
High Frequency Communication and Sensing: Traveling-Wave Techniques introduces novel traveling wave circuit techniques to boost the performance of high-speed circuits in standard low-cost production technologies, like complementary metal oxide semiconductor (CMOS).
Protocols for Secure Electronic Commerce, Third Edition presents a compendium of protocols for securing electronic commerce, or e-commerce, in consumer- and business-to-business applications.
The State of the Art in Intrusion Prevention and Detection analyzes the latest trends and issues surrounding intrusion detection systems in computer networks, especially in communications networks.
Where end-users once queued up to ask the IT department for permission to buy a new computer or a new version of software, they are now bypassing IT altogether and buying it on their own.
The military, the research community, emergency services, and industrial environments all rely on ad hoc mobile wireless networks because of their simple infrastructure and minimal central administration.
