Quality Assurance (QA) and Total Quality Management (TQM)

This is a work of system-think on why breakthroughs mostly don't sustain.

Only 39 percent of projects today are successful.

In order to survive and attain market leadership, organizations must engage in longer-term strategic quality activities to address radical, paradigm-shifting improvements that affect the organization and its competitive position.

Change is inevitable, but, poorly handled, can spell disaster.

If you have been frustrated by very technical statistical process control (SPC) training materials, then this is the book for you.

This book has been written for any organization that needs guidance on the journey toward sustainability.

These two volumes are about understanding-why-and application-how-with the aim of providing guidance and introduction to both.

Quality management for small, regional, and national breweries is critical for the success of craft brewing businesses.

Managing Health Services Organizations and Systems has served the educational and professional needs of the healthcare field over four decades.

Quality management for small, regional, and national breweries is critical for the success of craft brewing businesses.

Principles of Brewing Science is an indispensable reference which applies the practical language of science to the art of brewing.

Want to know what your users are thinking?

Project management-it's not just about following a template or using a tool, but rather developing personal skills and intuition to find a method that works for everyone.

It is hard to believe that there was a time, not long ago, when there was no right to obtain government information, no protection against hazards in children's toys and other consumer products, no federal safety standards for motor vehicles, and no insurance to protect an investors' money and securities in brokerage accounts.

This unique book considers the concept of quality as it relates to the provision of dental care.

In 2001, we gathered a group of researchers in Nice, France to focus discussion on performance measurement and management control.

Is your business as profitable as it could be?

Quality management principles to ensure business successThe success or failure of all businesses largely depends on the quality of the products and services they supply.

Quality management principles to ensure business successThe success or failure of all businesses largely depends on the quality of the products and services they supply.

Are your internal audits adding value?

The secrets of successful ISO9000 implementation Thousands of companies worldwide are reaping the benefits from implementing the ISO9000 Quality Management standard.

You know how good you are at IT Service Management - but how do you tell your customers?

Systems Engineering is gaining importance in the high-tech industry with systems like digital single-lens reflex cameras, medical imaging scanners, and industrial production systems.

Written for practitioners and students with an engineering background, this book bridges the gap between their understanding of the techniques of quality control and the wider definition of TQM which is now accepted as a key part of business philosophy.

This book is an implementation manual for lean tools and principles in a healthcare environment.

As manufacturing companies become global, excellence will be key to the survival of Indian manufacturing businesses.

As manufacturing companies become global, excellence will be key to the survival of Indian manufacturing businesses.

The Agri-Food industry currently faces a range of challenges, from food safety and security, demand, and supply gaps to the maintenance of product quality and issues in product traceability.

The Agri-Food industry currently faces a range of challenges, from food safety and security, demand, and supply gaps to the maintenance of product quality and issues in product traceability.

If a business expects to be a player in their market segment, their product(s) must have the quality expected by their customers.

The book is an exhaustive assessment of the innovative farmer producer companies or co-operative companies in India based on 23 case studies of such companies, including all-women member PCs, across four states of India.

Healthcare around the world is in crisis as a result of complex structural and strategic problems that will require solutions at a very high level.

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This book takes a wide-ranging and non-dogmatic view of SDG12, tackling various approaches as to how production and consumption can provide for human well-being while minimizing destructive effects on the biophysical environment.

This book takes a wide-ranging and non-dogmatic view of SDG12, tackling various approaches as to how production and consumption can provide for human well-being while minimizing destructive effects on the biophysical environment.

Unlock the secrets to optimizing manufacturing processes with this essential guide to process validation.

In his new book, Andrew W Nichols debunks many of the common misconceptions about ISO 9001:2015 and describes the many advantages the standard brings.

In his new book, Andrew W Nichols debunks many of the common misconceptions about ISO 9001:2015 and describes the many advantages the standard brings.

The current economic climate, characterized by growing international competition, is forcing companies to rethink their approach in terms of strategy, the customer and supplier relationship, processes and human resource management.

The current economic climate, characterized by growing international competition, is forcing companies to rethink their approach in terms of strategy, the customer and supplier relationship, processes and human resource management.

Grafton Whyte introduces and explores a new academic theory for customer service delivery for Africa, aimed at addressing issues of poor customer service and poor service delivery.

Grafton Whyte introduces and explores a new academic theory for customer service delivery for Africa, aimed at addressing issues of poor customer service and poor service delivery.

This book explains the requirements for compliance with FDA regulations and ISO standards (9001/13485) for documented information controls, and presents a methodology for compliance.

This book will bring a state of the art overview of the research done in sustainable logistics.

While the Baldrige Criteria for Performance Excellence are one of the most widely known assessment frameworks in the world, interest in the Criteria has ebbed and flowed over the years.

Health Literacy in Medicines Use and Pharmacy: A Definitive Guide highlights issues related to the medication literacy from the context of pharmacist and other healthcare professionals.

Procurement can be your company's secret weapon for winning in turbulent times.

This book consists of 76 statements on various issues and practices encountered by process improvement/operational excellence (PI OpEx) practitioners, managers, and leaders.

This volume focuses on the broad scope of systems engineering and recent energy technology developments as they relate to the oil and gas industry, which remains a lifeline to communities around the world.

The Harvard Business Review Project Management Collection is for anyone serious about project management.