GET THE TOOLS AND KNOW-HOW THAT MAKE ROI MORE THAN JUST A NUMBER"e;Ron does such a great job answering the question that has baffl ed many learning professionals for years: How do we measure and demonstrate the value of training.
Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.
Effective performance management is at the heart of organizational success, delivering able and motivated employees who are aligned to an organization's values and goals.
The focus of this book is the process of unionization in the road haulage industry, in particular, the role of leadership in determining the quality of union organization.
In Human Factors in Project Management, author Zachary Wong a noted trainer and acclaimed leader of more than 250 project teams provides a summary of "e;people-based"e; management skills and techniques that can be applied when working in a team environment.
Concise and unintimidating, the fifth edition of this bestselling book is the only pragmatic, quick-start guide to the main theories, issues, and approaches to insider action research.
An in-depth look at how employers today perceive and evaluate job applicants with nonstandard or precarious employment historiesMillions of workers today labor in nontraditional situations involving part-time work, temporary agency employment, and skills underutilization or face the precariousness of long-term unemployment.
This scholarly book in SIOP's Organizational Frontier series looks at research on enhancing knowledge acquisition and its application in organizations.
This book, originally published in 1975, is an attempt to bridge the gap between economic theory and business practice by relating the tools of economic analysis to the decision making process itself.
Why too much work and too little time is hurting workers and companies-and how a proven workplace redesign can benefit employees and the bottom lineToday's ways of working are not working-even for professionals in "e;good"e; jobs.
This accessible book gives academics, graduate students, and researchers a comprehensive overview of the vast, varied, and often confusing landscape of interpretive policy analysis.
This textbook considers statistical learning applications when interest centers on the conditional distribution of a response variable, given a set of predictors, and in the absence of a credible model that can be specified before the data analysis begins.
Dieses Buch vermittelt praktische und sofort einsetzbare Kommunikationswerkzeuge, um im Gespräch zu motivieren, Vorwände zu hinterfragen und Konflikte zu entschärfen.
Learning in groups, rather than in formal lectures or presentations, allows students to have greater scope to negotiate meaning and express themselves and their own ideas.
The Business Side of Learning Design and Technologies provides actionable tools and techniques for recognizing the impact of learning design/technology decisions at the project, business unit, and organizational levels.
Hire with Your Head Updated with new case studies and more coverage of the impact and importance of the Internet in the hiring process, this indispensable guide has shown tens of thousands of managers and human resources professionals how to find the perfect candidate for any position.
This book takes a fresh look at applying regression analysis in the behavioural sciences by introducing the reader to regression analysis through a simple model-building approach.
7 Principles of Conflict Resolution is the go-to resource for conflict and dispute resolution, whether you're new to the subject or an experienced practitioner.
Paradox and Counterparadox introduces the English-speaking public to the first results of a research plan drawn up my the Milan Center for Family Studies at the end of 1971 and put into practice at the beginning of 1972.
Writing for Publication deals with a number of generic issues around academic writing (including intellectual property rights) and then considers writing refereed journal articles, books and book chapters in detail as well as other, less common, forms of publication for academics.
Create a culture of engagement and build high-performance culture The Engagement Equation explains the drivers of employee engagement, and how you can use improved engagement to execute strategy, reduce costs, and meet your organizational goals.
It is assumed that workplaces today are the most age diverse that they have ever been, and as a result many managers report difficulties when leading intergenerational teams.
This volume provides theoretical perspectives on and approaches to the development or enhancement of positive psychological capacities within various multi-cultural professional and organizational contexts.
Criterion-Referenced Test Development is designed specifically for training professionals who need to better understand how to develop criterion-referenced tests (CRTs).
