Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
Fifteen years ago, a company was considered innovative if the CEO and board mandated a steady flow of new product ideas through the company's innovation pipeline.
While global sourcing has expanded dramatically in terms of activities, consistent challenges remain for organizations that choose such a business decision.
In a world that is awash in ubiquitous technology, even the least tech-savvy know that we must take care how that technology affects individuals and society.
For more than a decade, the focus of information technology has been on capturing and sharing data from a patient within an all-encompassing record (a.
This cutting-edge reference represents a new phase in the talkRA project-an initiative dedicated to improving the discipline of revenue assurance (RA) for communication providers.
Operational Auditing: Principles and Techniques for a Changing World, 2nd edition, explains the proven approaches and essential procedures to perform risk-based operational audits.
In today's increasingly competitive business environment, organizations must be able to adapt to the ever-changing business landscape where traditional business concepts no longer ensure success.
Enterprise Architecture (EA) is an essential part of the fabric of a business; however, EA also transcends and transforms technology and moves it into the business space.
This cutting-edge reference represents a new phase in the talkRA project-an initiative dedicated to improving the discipline of revenue assurance (RA) for communication providers.
Alexander the Great by Richard Stoneman is an introduction to the career and impact of the great Macedonian conqueror and the main themes of his reign.
Transformation and Your New EHR offers a robust communication and change leadership approach to support electronic health record (EHR) implementations and transformation journeys.
This book presents different tools and techniques used for Decision Support Systems (DSS), including decision tree and table, and their modifications, multi-criteria decision analysis techniques, network tools of decision support, and various case-based reasoning methods supported by examples and case studies.
With the advent of such advanced technologies as cloud computing, the Internet of Things, the Medical Internet of Things, the Industry Internet of Things and sensor networks as well as the exponential growth in the usage of Internet-based and social media platforms, there are enormous oceans of data.
One of the most difficult, yet important, questions regarding projects is "e;What advantages will this project create for the investors and key stakeholders?
Addressing the unique difficulties involved in day-to-day project management communication, The Project Manager's Communication Toolkit provides proven methods for creating clear and effective communications-including text-based plans, reports, messages, and presentations.
This fully revised and updated second edition of Information Systems Strategic Management continues to provide an accessible yet critical analysis of the strategic aspects of information systems.
Internet Protocol (IP) networks increasingly mix traditional data assets with traffic related to voice, entertainment, industrial process controls, metering, and more.
Introduction to Health Care Management is a concise, reader-friendly, introductory healthcare management book that covers a wide variety of healthcare settings, from hospitals to nursing homes and clinics.
This book gives examples from healthcare institutions that are using IT automation and innovation to drive change and provides guidance on the strategic direction of HIT over the next five years.
Fifteen years ago, a company was considered innovative if the CEO and board mandated a steady flow of new product ideas through the company's innovation pipeline.
A database management system (DBMS) is a collection of programs that enable users to create and maintain a database; it also consists of a collection of interrelated data and a set of programs to access that data.
Inside the Dark Web provides a broad overview of emerging digital threats and computer crimes, with an emphasis on cyberstalking, hacktivism, fraud and identity theft, and attacks on critical infrastructure.
This book is written for the first security hire in an organization, either an individual moving into this role from within the organization or hired into the role.
Considered the gold-standard reference on information security, the Information Security Management Handbook provides an authoritative compilation of the fundamental knowledge, skills, techniques, and tools required of today's IT security professional.
"e;This book addresses how health apps, in-home measurement devices, telemedicine, data mining, and artificial intelligence and smart medical algorithms are all enabled by the transition to a digital health infrastructure.
As transactions and other business functions move online and grow more popular every year, the finance and banking industries face increasingly complex data management and identity theft and fraud issues.
As featured on CNN, Forbes and Inc - BookAuthority identifies and rates the best books in the world, based on recommendations by the world's most successful business leaders and experts.
