The goals of an IT balanced scorecard include the alignment of IT plans with business objectives, the establishment of measures of IT effectiveness, the directing of employee efforts toward IT objectives, the improved performance of technology, and the achievement of balanced results across stakeholder groups.
Even though Six Sigma programs have successfully been implemented in practice, many IT departments remain skeptical of the process or are unaware of how the tools can be used to improve system development.
This is a collection of essays from key researchers in the field of project management who describe what they feel are the most impactful findings from research.
With millions lost each year, cyber crime has evolved from a minor nuisance to a major concern involving well-organized actors and highly sophisticated organizations.
All best practice recommendations and key success criteria point to the importance of developing soft skills as a project manager, but few sources exist about how to develop the power of influence for achieving better project and business results.
The book offers a critical exploration of the integration of AI, blockchain, and metaverse technology in the hospitality and tourism industry to investigate the potential of these technologies in revolutionizing the industry.
To achieve consistent software project success under the pressures of today's software development environment, software organizations require achievable plans including viable estimates of schedule, resources, and risks.
Ahlia University contributes to the advancement and propagation of knowledge by encouraging its academics and research students to publish their original research that can be applied to real-life situations.
Existing ERP systems are being used to support an increasing amount of critical e-business initiatives, even though this is far from their original purpose.
This proceedings volume contains papers presented at the 2015 International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality (SERVE 2015), covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality.
Organizations increasingly need to deal with unstructured processes that traditional business process management (BPM) suites are not designed to deal with.
Finance Transformation: Leadership on Digital Transformation and Disruptive Innovation is a general and wide-ranging survey of finance transformation and emerging technologies.
Research shows that companies that employ data-driven decision-making are more productive, have a higher market value, and deliver higher returns for their shareholders.
Innovative Management Science Practices: Bridging Theory and Applied Research delves into the dynamic interplay between theoretical frameworks and practical applications in management.
This book introduces two internationally recognized bodies of knowledge: COBIT 5 from a cybersecurity perspective and the NIST Framework for Improving Critical Infrastructure Cybersecurity (CSF).
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
Internet Protocol (IP) networks increasingly mix traditional data assets with traffic related to voice, entertainment, industrial process controls, metering, and more.
Step into the next frontier of technology with The Quantum Internet Revolution, a groundbreaking exploration of the science, innovations, and transformative potential of quantum networking.
The aim of this book is to explore the definitions and fundamentals of offensive security versus defensive security and describe the different tools and technologies for protecting against cyber threats.
Today's database professionals must understand how to apply database systems to business processes and how to develop database systems for both business intelligence and Web-based applications.
Enterprise-Scale Agile Software Development is the collective sum of knowledge accumulated during the full-scale transition of a 1400-person organization to agile development-considered the largest implementation of agile development and Scrum ever attempted anywhere in the world.
Introduction to Health Care Management is a concise, reader-friendly, introductory healthcare management book that covers a wide variety of healthcare settings, from hospitals to nursing homes and clinics.
Organizations that rely on computing technology for survival understand the critical importance of managing projects that meet strategic goals and objectives.
A compilation of the fundamental knowledge, skills, techniques, and tools require by all security professionals, Information Security Handbook, Sixth Edition sets the standard on which all IT security programs and certifications are based.
The book offers a critical exploration of the integration of AI, blockchain, and metaverse technology in the hospitality and tourism industry to investigate the potential of these technologies in revolutionizing the industry.
Data Warehousing for Biomedical Informatics is a step-by-step how-to guide for designing and building an enterprise-wide data warehouse across a biomedical or healthcare institution, using a four-iteration lifecycle and standardized design pattern.
Discussing specific best practices for making specific decisions, this book offers qualitative and quantitative methods, tools, and techniques for deploying and supporting all kinds of information technology.
