Lack of employee engagement is a major issue facing businesses today--one that, while not always the result of mismanagement, is within a leader's control.
This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service.
In light of an increasingly tumultuous political landscape, the success, efficiency, and performance of government employees and departments is more critical than ever before.
As organizations face a loss of people due to retirement, resignation, or disability, leaders are paying more attention to their talent management strategies, from grooming internal successors to aggressively recruiting from their competitors.
This book shares vital career advice to help professionals navigate common "e;internally disruptive"e; career experiences such as harassment and bullying, imposter syndrome, membership in an underrepresented group, toxic workplaces, discrimination, and more.
This book shares vital career advice to help professionals navigate common "e;internally disruptive"e; career experiences such as harassment and bullying, imposter syndrome, membership in an underrepresented group, toxic workplaces, discrimination, and more.
This book provides a disciplined, systematic look at what is necessary to the planning and implementation of an effective Integrated Marketing Communications (IMC) programme.
The UN Sustainable Development Goals, an increasing interest in Environmental, Social, and Governance factors, the climate crisis, stakeholder pressure, the lessons of corporate scandals, and the COVID-19 pandemic have triggered a massive change in how companies approach finance and accounting practices.
This book provides a disciplined, systematic look at what is necessary to the planning and implementation of an effective Integrated Marketing Communications (IMC) programme.
The UN Sustainable Development Goals, an increasing interest in Environmental, Social, and Governance factors, the climate crisis, stakeholder pressure, the lessons of corporate scandals, and the COVID-19 pandemic have triggered a massive change in how companies approach finance and accounting practices.
Indisputable evidence reveals that the greatest threat to America's economy isn't off-shoring labor, the need for downsizing, or unethical corporate practices--it's employee disengagement.
This book describes how to establish data science and analytics capabilities in organisations using Emergent Design, an evolutionary approach that increases the chances of successful outcomes while minimising upfront investment.
This book describes how to establish data science and analytics capabilities in organisations using Emergent Design, an evolutionary approach that increases the chances of successful outcomes while minimising upfront investment.
A Simple, Effective Approach to Attaining Learning and Performance ResultsJob aids are often the most practical way to get quick performance improvement, particularly in time-pressured, resource-constrained situations.
As managers, we are expected to hold career and professional development discussions with our employees, although many of us feel ill-equipped for these conversations.
There is no questioning the enthusiasm that welcomed impact investing as an alternative approach to making investments: Take account of both financial returns and the social and environmental impacts.
Learn to Create Effective MicrolearningMicrolearning is an essential tool that talent development professionals can use to fully engage their learners and tackle organizational performance needs.
In The Facilitator's Guide to Immersive, Blended, and Hybrid Learning, veteran virtual trainer and learning tech maven Cindy Huggett examines the role of a facilitator in immersive, blended, and hybrid learning environments and offers cutting-edge insights and practical advice on how facilitators can make programs effective and engaging in any scenario.
Add Data and Analytics to Your TD ToolkitInstructional design pro Megan Torrance addresses the importance of instructional designers accessing and applying learning and performance datafrom how to design learning experiences with data collection in mind to how to use the data to improve and evaluate those experiences.
