Management of specific areas

This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service.

This book is your blueprint for strengthening and conditioning yourself as the best corporate trainer you can possibly be.

Project management can help companies become more efficient and profitable.

The book Inc.

The Supply Chain Operation Reference (SCOR) framework is a proven solution to the ever-present business struggle of strengthening and improving company-wide processes.

With The Everything HR Kit, whether you are a newcomer or a veteran, you can set up a stellar HR department from scratch.

This comprehensive handbook is a valuable resource for companies of all sizes who are considering (or already developing) enhanced professional learning programs.

Just as you can lead a horse to water, but it won't necessarily drink, so you can give an employee training, but he may not actually learn.

This friendly guide is full of field-tested help for novice supervisors.

Winner of the Project Management Institute's David I.

People are four times more likely to leave a job because of something going on in the office than for an outside opportunity.

As the president of a major sales company and experienced sales management trainer, author William Miller provides sales managers a proven method for successfully managing both sales processes and salespeople.

When most prospective hires come well prepared for interview questions we all expect, how do you distinguish their answers from any other applicant?

A guide to using positive organizational change to do more with less, from the acclaimed author of The Southwest Airlines Way.

This inspirational, informative guide offers “proven and tested practical ideas for growing your business in .

The international best seller Human Resource Champions helped set the HR agenda for the 1990s and enabled HR professionals to become strategic partners in their organizations.

Once among the fastest developing economies, growth has slowed or stalled in Brazil, Russia, India, China, and South Africa.

An extraordinary confluence of forces stemming from automation and digital technologies is transforming both the world of work and the ways we educate current and future employees to contribute productively to the workplace.

The Seeds of GreatnessTM I believe that every human being contains the seeds of greatness.

What's a rookie manager to do?

As organizations strive to meet stringent budgets, the mandate to produce greater results with fewer resources is no longer sufficient.

Authentic influence is about more than creating a strong initial connection--it's about sustaining professional relationships long after an agreement has been reached.

CBA is an attempt to fully account for all costs associated with a new proposal along with a detailed calculation of specific private and public benefits.

Named the Best Management Book of 2021 by strategy+businessNamed one of this month's top titles in the Financial Times in September 2021Named to the longlist for the 2021 Outstanding Works of Literature (OWL) Award in the Management & Culture categoryA plan for conquering collaborative overload to drive performance and innovation, reduce burnout, and enhance well-being.

This book chronicles how four resort cities (Asheville, Aspen, Key West and Laguna Beach) addressed failing economic situations to reinvent themselves and prosper.

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"e;Given the reality of today's teams-global, remote, often 24/7-it is time for a fresh look at the topic.

Value creation is at the heart of an economic enterprise, defining its capability to serve customers and generate profits and growth.

This textbook is a concise introduction to the essential concepts and tools used in the "e;Lean"e; method of improving business processes; it constitutes a sufficient "e;toolkit"e; to enable a reader to successfully improve business processes in their workplace.

Organizations that don't take steps to address future talent needs at all levels will face some major obstacles when undervalued key employees get burned out and leave you to fend for yourself.

Create an Organization That Runs on More than Intuition and GuessworkMost companies today have access to reams of data: marketing, supply chain, finance, as well as critical data about their workforce.

A Wall Street Journal bestsellerThe #1 New York Times bestselling author on how to use radical adaptability to win in a world of unprecedented change.

If you have been frustrated by very technical statistical process control (SPC) training materials, then this is the book for you.

These two volumes are about understanding-why-and application-how-with the aim of providing guidance and introduction to both.

All you need to execute a project perfectlyA new edition of the classic project management book is here, revised and updated with even more guidelines and real-world examples.

Help your employees help themselves.

This book has been written for any organization that needs guidance on the journey toward sustainability.

Over the last 30 years nonprofit organizations have grown massively in capacity, scope, and authority across the world.

Volume 36 of Research in Personnel and HumanResources Management contains seven chapters written by scholarly leaders inthe field.

Healthcare professionals are facing challenging times.

The 2009 ADB Perceptions Survey gauges stakeholders' perceptions of ADB's mission to help reduce poverty and contribute to development in Asia and the Pacific.

This publication presents data visualization of economic statistics from Southeastern Asia and the Pacific relevant for the analysis of cross-border production arrangements at the local, regional, and global levels.

This is a work of system-think on why breakthroughs mostly don't sustain.

The book shows the most effective way of balancing the fundamental pillars, assisting the modern day manager by handling a dynamic, constantly adjusting workplace, which easily adapts to all challenges and changes.

Leading the High-Performing Company demystifies performance.

The book shows the most effective way of balancing the fundamental pillars, assisting the modern day manager by handling a dynamic, constantly adjusting workplace, which easily adapts to all challenges and changes.

This publication presents data visualization of economic statistics from South and Central Asia relevant for the analysis of cross-border production arrangements at the local, regional, and global levels.

Survey research is a powerful tool to help understand how and why individuals behave the way they do.

Hiring for Fit goes to the heart of what fit really means and provides expert insight for anyone involved in making hiring decisions.

Whatever your business sells, product management is one of the most important functions in the organization's pursuit of profits.