Despite the vast amount of work building the foundations of safe operations, aviation accidents still happen, and prior to many accidents and other safety-related events, there was unexpressed or ignored disquiet as the 'last minute' approached - the last minute being that time when there is no longer time for discussion or analysis, only 'safety first' action.
This guide is intended to help everyone in a service organization participate in creating and sustaining a foundation of integrity, meet requirements and customer expectations, and support robust processes, to the advantage of everyone in the organization and to each of its customers.
Translating promising discoveries and innovations into useful, marketable medical products demands a robust process to guide nascent products through a tangle of scientific, clinical, regulatory, economic, social, and legal challenges.
This guide is intended to help everyone in a service organization participate in creating and sustaining a foundation of integrity, meet requirements and customer expectations, and support robust processes, to the advantage of everyone in the organization and to each of its customers.
Over the past decade, the concept and effective execution of off-line and online social (and business-related) informal peer-to-peer communication has become extremely important to marketers as business-to-consumer (B2C) and business-to-business (B2B) customers have increasingly shown distrust, disinterest, and disdain for most supplier messages conveyed through traditional media.
This book is intended for people who have either been intimidated in their attempts to learn about Design of Experiments (DOE) or who have not appreciated the potential of that family of tools in their process improvement efforts.
This book demonstrates in a simple and straightforward way the process of discovering the attributes that are important to your customers, measuring their satisfaction with an unbiased survey instrument, analyzing that data, and then doing a statistical analysis to determine the best approach to improving the low-rated attribute(s) and implementing change that has a higher probability of improving customer loyalty.
The intent of this book is to give interested parties an overview of green and its impact on business, without spending countless hours researching the subject.
The intent of this book (MDDR, for short) is to present an introduction to, and overview of, the world of medical device regulation by the United States Food and Drug Administration (FDA), and the relationship of this regulatory scheme to the design and development of medical devices.
Process Improvement Simplified is written for leaders and managers of organizations or enterprises who:Are struggling with their organization s successAre not satisfied with the current stateAre striving to be number oneHave heard about the negatives or positives of process improvement (PI) but have never implemented itBut PI is not a panacea; it takes leadership commitment and involvement, plus organizational behavior modification so that PI becomes a disciplined way of life.
The recognition that all well-managed companies are interested in preventing or at least minimizing risk in their operations is the concept of risk management analysis.
This book is for those in healthcare practices whose customers/payers may be encouraging or requiring them to use Lean Six Sigma in the workplace, or to simply improve the way healthcare is being provided.
Perfect for anyone charged with implementing a quality audit program or those performing the audit, this book is an ideal reference on the established techniques of quality auditing.
This book is written for the Six Sigma Black Belt who needs an understanding of many statistical methods but does not use all of these methods every day.
