Automating Government: How AI Will Revolutionise Public Services is a timely and authoritative guide for political leaders, senior managers, and public officials confronting the challenges and opportunities of artificial intelligence.
This book analyzes how human resource experts perceive that robots and evolving technologies will impact leadership behaviors and human resource management in the hospitality industry.
An Occupational Perspective on Leadership: Theoretical and Practical Dimensions, Third Edition is essential for occupational therapy students, practicing clinicians, and administrators.
Quality Management System Handbook for Product Development Companies describes a systematic approach for quality management and continuous improvement via a formal management system.
Product Wheel is a scheduling strategy that has practical, well-proven methods for enabling operations managers to find the optimum balance between inventory, operating cost, and customer service, particularly useful in high-mix process operations.
Theatre Work: Reimagining the Labor of Theatrical Production investigates both the history and current realities of life and work in professional theatrical production in the United States and explores labor practices that are equitable, accessible, and sustainable.
Group and Team Coaching is a best-seller offering a new perspective on the a secret life of groups, the subconscious and non-verbal processes through which people learn and communicate in groups and teams.
Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups.
Businesses are now expected to do more with less - scale, expand, and adapt to disruptive technologies such as AI, all while reducing costs - but this shift impacts individuals as much as companies.
Orthodontic Pearls: A Selection of Practical Tips and Clinical Expertise synthesizes a wealth of information gleaned from clinical and administrative experiences in orthodontic practice.
Newcomers to quantitative analysis need practical guidance on how to analyze data in the real world yet most introductory books focus on lengthy derivations and justifications instead of practical techniques.
Following in the tradition of popular previous editions, this book integrates the general principles of toxicology with a systematic characterization of the most important food toxicants.
Theatre Work: Reimagining the Labor of Theatrical Production investigates both the history and current realities of life and work in professional theatrical production in the United States and explores labor practices that are equitable, accessible, and sustainable.
An Occupational Perspective on Leadership: Theoretical and Practical Dimensions, Third Edition is essential for occupational therapy students, practicing clinicians, and administrators.
In today's competitive business environment, most companies realize that the better they can manage their customer relationships, the more successful they will become.
The second edition of this text introduces key concepts, tools, strategies, measurement and reporting approaches for readers interested in pursuing entry or growth in internal/employee communication, change communications and employee engagement.
Written by a professional with over 35 years of experience in distribution, this helpful book traces the evolution of packaging/shipping methods and offers guidelines for researching and developing packaging as an integral part of the logistical process.
Although Reliability Engineering can trace its roots back to World War II, its application to medical devices is relatively recent, and its treatment in the published literature has been quite limited.
People (employees and investors) are the strength of the organizations and the leader who integrates this understanding creates an environment where people can use their full potential, feel appreciated and grow in the process.
In the global economy, the customer has more and better choices than ever before, bringing on one of the biggest challenges the business community faces today - customer loyalty and retention.
This thoroughly rewritten and updated third edition offers comprehensive coverage of cost engineering, emphasizing capital projects and focusing on both estimating and cost control.
This book explores the service economy and challenges that all organizations face as goods and services make way for a world where customers (B2C) and businesses (B2B) seek seamless, thoughtful, and exceptional experiences.
As organizations increasingly depend on electronic information, the lack of systematic training on effective operations and security principles is causing chaos.
This new edition continues to explore the intricate processes of designing, developing, and manufacturing automotive products by integrating multiple levels of complex systems.
The definitive guide to transforming everyday interactions into remarkable wins, from Harvard Law, MIT, and University of Michigan s negotiation experts.
If 'a picture is worth a thousand words,' this book provides an approach to help create professional pictures that productively and powerfully capture conversations and thinking for individual and collective learning.
Libraries are included in the widely accepted definition of Cultural and Creative Industries, together with heritage, performing arts, museums, visual arts, and archives, and they play an important role in the creative value chain.
Filling a new need in engineering education, Getting Design Right: A Systems Approach integrates aspects from both design and systems engineering to provide a solid understanding of the fundamental principles and best practices in these areas.
