This book focuses on the contemporary applications of effective and ineffective leader succession narratives for contemporary organizational leadership.
In an era where technological advancements, shifting societal norms, and global challenges are fundamentally reshaping the landscape of work, Future Workscapes emerges as a pivotal publication.
Zero Complaints: The Path to Continuous Value Creation is the ONLY book that lays out the importance for organizations to ensure their customers do not have a need to complain and share their frustrations with other customers.
To counter pervasive levels of citizen disengagement from political institutions, this book examines democratic innovations that meaningfully engage with citizens to address some of the deficits of Western representative democracies.
Originally published in 1980, this book provides an analysis and assessment of events in local government management during the late 20th Century set within an overall conceptual framework of organisation theory.
Winner of the 2025 Academy of Management Public and Nonprofit Division Book AwardVolunteers play a critical role in serving communities and delivering public services.
Winner of the 2025 Academy of Management Public and Nonprofit Division Book AwardVolunteers play a critical role in serving communities and delivering public services.
Based on three years of meta- research into team effectiveness and coaching, this book explores some of the most common contradictions and debates around the topic of team coaching and presents readers with a framework to enable them to explore this field for themselves, reflecting on their own experience and drawing their own conclusions.
Drawing on work and positive psychology, this insightful book addresses contemporary workplace challenges and analyses evidence-based interventions in the employee wellbeing domain.
This book delineates a comprehensive framework designed to ultimately assist organizations as they navigate the critical juncture-often termed the inflection point-in adopting generative Artificial Intelligence (AI).
This book offers a comprehensive exploration of the powerful intersection between behavior science and performance improvement and demonstrates the myriad ways in which this science can advance performance improvement.
This book presents seven internal dimensions that have a direct impact on an organization's global competitiveness and sustainability: purpose, leadership, passion, people-centered, customer-centric, infrastructure, and viability.
Many attempts have been made in recent decades by liberal market economies to reconstruct public workplace conflict resolution agencies in response to major changes in patterns of workplace conflict.
This book shares the LEAD (Leadership Enrichment and Development) method, a framework for supporting and facilitating leadership identity development for women in higher education.
Leadership has emerged as a cornerstone of progress and transformation in organizations and societies in a world marked by constant change and ambiguity.