Practical Customer Success Management is a complete "e;handbook for CSMs"e;, written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe.
For those wishing to acquire knowledge on national development issues, this comprehensive compendium traverses a spectrum of subjects that the audience ought to be well acquainted with.
Healthcare Performance and Organisational Culture examines the evidence for a relationship between organisational culture and organisational performance in the health care sector.
Healthcare economics is a topic of increasing importance due to the substantial changes that are expected to radically alter the way Americans obtain and finance healthcare.
In Sustainable Governance in Hybrid Organizations the author Linne Marie Lauesen explores how businesses that have succeeded in conducting sustainable governance, manage and govern their sustainable performance: in other words, how they manage to be economically, socially, and environmentally sustainable.
Introduction to Theory-Driven Program Evaluation provides a clear guide for practicing evaluation science, and numerous examples of how these evaluations actually unfold in contemporary practice.
Drawing its origins from the Human Relations movement of the early 20th century and from public leadership orientations emphasising human aspects, human-centred public leadership approaches leadership from a system's perspective.
Cultivating a Digital Culture for Effective Patient Engagement offers a strategic framework for healthcare provider websites in order to support patient engagement and connected health initiatives.
In recent decades, we have witnessed an increasing use of projects and similar temporary modes of organising in the public sector of nations in Europe and around the world.
This book explores probation staff understandings of professionalism in the aftermath of the Transforming Rehabilitation (TR) reforms to services in England and Wales.
This practical guide for primary care provides a context-specific introduction to the sustainability challenges associated with good health-care delivery and provides easy-to-implement yet impactful actions that can be taken to reduce and mitigate the impact of primary care on the living world while also looking at the impact of the changing planet on health care that people will encounter.
A growing body of research demonstrates how the arts - including literary, performing and visual arts as well as architecture and design - can greatly enhance the experience of healthcare, contributing to improved health outcomes, a better patient experience and lower healthcare costs.
Green Computing and Predictive Analytics for Healthcare excavates the rudimentary concepts of Green Computing, Big Data and the Internet of Things along with the latest research development in the domain of healthcare.
The future of basic and translational research in health care depends on the ability of large, complex health science centers to educate, discover new answers to complex problems, and operate in the service of the public good.
This book examines leadership and management in natural resources, drawing on literature, principles, and the author's own experiences as a leader and activist.
Organisations continue to struggle with their strategies; even when they have a strategy development process, their plans rarely have the impact that was intended.
Providing scientifically accurate, detailed, and accessible information to students and general readers, this book presents the history of vaccination; describes the administration, manufacturing, and regulation of vaccines in the United States; and explains the most recent scientific findings about vaccination while addressing concerns of those who oppose immunization.
With rising financial difficulties and declining enrollments, many colleges and universities are finding that they need new and better ways to present and promote themselves to potential students and the general public.
Public value theory has advanced over the past 30 years, but there is a need to extend its boundary outwards into new contexts and update its discourse to reflect new social challenges.
This volume develops a theoretical and critical foundation for understanding "e;maladministration"e;-the phenomena of harmful administrative and organisational behaviours in educational systems.
Although difficult, complicated, and sometimes discouraging, collaboration is recognized as a viable approach for addressing uncertain, complex and wicked problems.
In this time of acute financial pressure on public budgets, there is an increasing interest worldwide in alternative ways for governments to raise money, and how public authorities can develop the capacity to administer revenues efficiently and effectively.
Often associated with artificial hearts, ventricular assist devices (VADs) are blood pumps that can provide circulatory assistance to the left ventricle, the right ventricle, or both.
Non-profit Organizations and Co-production:The Logics Shaping Professional and Citizen Collaboration develops a novel framework for analyzing the practices of co-production between citizens and professionals in the non-profit sector.
Health is a matter of fundamental importance in European societies, both as a human right in itself, and as a factor in a productive workforce and therefore a healthy economy.
Students of public administration, public policy, and nonprofit management require a strong foundation in how government and NGOs are connected with information technology.
Advances in health information technology (health IT) have the potential to improve the quality of healthcare, to increase the availability of health information for treatment, and to implement safeguards that cannot be applied easily or cost-effectively to paper-based health records.
Considering language a relevant strategic instrument that entrepreneurs and managers can use to seek external resources, this book investigates and discusses whether and under which conditions language strategies can facilitate entrepreneurs' social support and legitimation as well as access to external resources.
This handbook prepares readers to build the medical tourism service line, integrate physicians and other service providers, develop a safe and effective quality and patient-centered infrastructure, document processes and workflows, evaluate reimbursement contracts, and measure outcomes.
Whether you are a student preparing for a career in public administration, a mid-career professional manager or a seasoned veteran, A Guidebook for City and County Managers provides policy guidance and advice to local governmental challenges and issues.