Zero Complaints: The Path to Continuous Value Creation is the ONLY book that lays out the importance for organizations to ensure their customers do not have a need to complain and share their frustrations with other customers.
«En una época de cambio acelerado, los esfuerzos empresariales están dirigidos a cumplir objetivos materiales, en mayor medida que al bienestar y desarrollo de los integrantes de la organización.
Staff Relations in the Civil Service (1973) describes the origins of the Civil Service National Whitley Council, the growing pains it endured in its early years, its major achievements and the role it played in industrial relations between staff in the civil service and their employers, the British Government.
Libro especializado que se ajusta al desarrollo de la cualificación profesional y adquisición del certificado de profesionalidad "COMT0112 - ACTIVIDADES DE GESTIÓN DEL PEQUEÑO COMERCIO".
This book offers a comprehensive overview of the latest research, innovations, and practical applications in the field of sustainability, with a focus on construction materials and their use in building and civil engineering structures.
HVAC Fundamentals, System Design, Operation, Selection, and Optimization fully covers the full range of HVAC systems used in today's facilities and how they operate.
