The must-read summary of Shep Hyken's book: "e;Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet"e;.
The must-read summary of Scott McKain's book: "e;What Customers Really Want: How to Bridge the Gap Between What Your Organization Offers and What Your Clients Crave"e;.
The must-read summary of Doug Stevenson's book: "e;Never Be Boring Again: Make Your Business Presentations Capture Attention, Inspire Action and Produce Results"e;.
The must-read summary of Brian Dietmeyer and Rob Kaplan's book: "e;Strategic Negotiation: A Breakthrough 4-Step Process for Effective Business Negotiation"e;.
The must-read summary of Ed Keller and Jon Berry's book: "e;The Influentials: One American in Ten Tells the Other Nine How to Vote, Where to Eat, and What to Buy"e;.
This book examines Canadian news content that references different terms related to fake news and disinformation while providing an analysis of Canadian journalists' views on how to report on fake news and its impact in today's society.
Der Band beschäftigt sich mit der Erforschung sozio-interaktiver Potentiale der Videotelefonie im Kontext von Nähe und Verbundenheit mit Fokus auf dem Eigenbild sowie dem Rederechtswechsel.
This volume gathers over 40 world-class scholars to explore the dynamics that have shaped the Irish experience in America from the seventeenth to the twenty-first centuries.
This book represents an in-depth analysis of journalism in Japan during the golden era of the daily press and the gradual introduction of digital technology starting from the mid-1980s to the late 2010s.
The Routledge Handbook of Political Communication in Ibero-America addresses the relationship between communication, politics, and digital technologies in Latin American and the Iberian Peninsula, a geographical space linked by social, cultural, and linguistic aspects.
Concerning Communication: Epic Quests and Lyrical Excursions Within the Human Lifeworld is a collection of essays that range across a variety of topics, including models of communication, language and symbolic communication, sense perception, the self, disability and autism, listening, reading, science, media literacy, ethics, innovation, systems theory, information, communication history, isolation, solipsism, technology, education, media ecology, and general semantics.
During his many years writing for publications such as LA Weekly, the Los Angeles Times, Slake, Surfer's Journal and more, Joe Donnelly has driven to Texas with Wes Anderson, shot pool with Sean Penn, surfed with Chris Malloy, sparred (verbally) with Christian Bale, gone on a date with Carmen Electra, and listened to tall tales told by Werner Herzog.
In Inside Studio 54, the former owner takes you behind the scenes of the most famous nightclub in the world, through the crowd, to a place where celebrities, friends, and the beautiful people sip champagne and share lines of cocaine using rolled-up hundred-dollar bills.
This book equips readers-both students and communication practitioners-with the theoretical understanding and practical skills they need to support nonprofit and for-profit organizations to create and assess their diversity, equity, inclusion (DEI), and social identity intersectionality goals.
This book discusses theories of crisis management and the radical right, to shed light on how responses to crisis influence radical right parties in their presence, discourse, and evolution.
From the fictional towns of Hill Valley, CA, and Shermer, IL, to the beautiful landscapes of Astoria and Brownsville, OR, from the iconic suburbs of the San Fernando Valley to the seemingly scary inner cities of Chicago, '80s teen movies had one thing in common: locations mattered.
Whether it was Patti Smith's angry moan, Nina Simone's guttural growl, or Dolly Parton's towering hair and sweet voice, women have been a musical force to be reckoned with, inspired by, and paid attention to.
Whether you are a CEO, who's written a book to position yourself as a thought leader in your field, or a soccer mom, who wants to write the great American novel, Get Your Book Published!
How to Sell Your Memoir: 12 Steps to a Perfect Book Proposal offers memoirists an easy-to-follow formula to create a winning book proposal that will attract agents and editors.
