Learn the basics of the hospitality industry and prepare for progression to further study or employment with this new textbook designed specifically for foundation learners.
If you want to learn how to bring the best performances out of the people who surround you, then this straightforward guidebook on human resource development provides you with the tools you need to cause positive change.
This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer service.
Although no conscientious practitioner in a helping profession wishes to be regarded as insensitive, too frequently such professionals treat their patients more like illnesses or problems than persons in distress.
This guide is based on a study of referees' reports and letters from journal editors on the reasons why papers written by non-native researchers are rejected due to problems with English usage, style and grammar.
This textbook serves as a current and comprehensive resource on effective Continuing Professional Development (CPD) for TESOL practitioners in various contexts around the world at various stages in their careers.
Vocational education is central to the plans of policy makers around the world; it underpins the development of the poorest economies, and the continued competitiveness of the richest.
Vocational education is central to the plans of policy makers around the world; it underpins the development of the poorest economies, and the continued competitiveness of the richest.
Game-changing terms every salesperson should knowWouldn't you like your prospects to know that you can help them develop new solutions, create substantial efficiencies, and improve profit margins?
Whether curious as to how Lean Six Sigma works, in training for certification or a very experienced champion, everyone will find this tool essential as the ultimate quick reference guide to the combined process improvement methods of Lean and Six Sigma.
Whether curious as to how Lean Six Sigma works, in training for certification or a very experienced champion, everyone will find this tool essential as the ultimate quick reference guide to the combined process improvement methods of Lean and Six Sigma.
Step up your presentation skills with our 6-page laminated guide, focusing on graphic features, animation, audio and a variety of ways presentations can be formatted and distributed.
Whether you are a beginner or experienced user, learn about new features in this version or discover and use some of PowerPoint s functions for the first time.
Whether you are a beginner or experienced user, learn about new features in this version or discover and use some of Outlook s functions for the first time.
Whether you are a beginner or experienced user, learn about new features in this version or discover and use some of Word s functions for the first time.
Get the most out of your computer with our quick and easy 6-page laminated guide focusing on configuration and management of your system for you, with guidance for setting up and securing other users that may use your computer.
6-page laminated guide to the settings and features of Windows 10 that will optimize your system for you, with guidance for managing and securing your computer as well.