Network management

The way developers design, build, and run software has changed significantly with the evolution of microservices and containers.

The way developers design, build, and run software has changed significantly with the evolution of microservices and containers.

Build your expertise in the BPF virtual machine in the Linux kernel with this practical guide for systems engineers.

Build your expertise in the BPF virtual machine in the Linux kernel with this practical guide for systems engineers.

As more companies move toward microservices and other distributed technologies, the complexity of these systems increases.

As more companies move toward microservices and other distributed technologies, the complexity of these systems increases.

You did it.

You did it.

In 2016, Google?

In 2016, Google?

For many organizations, a big part of DevOps appeal is software automation using infrastructure-as-code techniques.

For many organizations, a big part of DevOps appeal is software automation using infrastructure-as-code techniques.

Get a hands-on introduction to the Chef, the configuration management tool for solving operations issues in enterprises large and small.

Get a hands-on introduction to the Chef, the configuration management tool for solving operations issues in enterprises large and small.

Discover why routers in the Juniper MX Serieswith their advanced feature sets and record-breaking scaleare so popular among enterprises and network service providers.

Discover why routers in the Juniper MX Serieswith their advanced feature sets and record-breaking scaleare so popular among enterprises and network service providers.

Graphite has become one of the most powerful monitoring tools available today, due to its ease of use, rapid graph prototyping abilities, and a friendly rendering API.

Graphite has become one of the most powerful monitoring tools available today, due to its ease of use, rapid graph prototyping abilities, and a friendly rendering API.

In an era where digital transformation is vital across industries, protecting knowledge and information assets has become critical.

The emergence of highly promising and potent technologies has enabled the transition of ordinary objects into smart artifacts-providing wider connectivity of digitized entities that can facilitate the building of connected cities.

Numerous methods exist to model and analyze the different roles, responsibilities, and process levels of information technology (IT) personnel.

System innovation' is a radical change of institutions, structures and values concerning one or more entire sectors.

The Complete E-Commerce Book offers a wealth of information on how to design, build and maintain a successful web-based business.

Need to know how to buy a phone switch for your call center?

Call centres have become the crucial front line for managing customer relationships.

Logistics and fulfillment management (LFM) - the management of the flow of goods, services and information throughout a value chain - is becoming an important part of e-business.

Project leaders, managers, and team members, as well as cost engineers, analysts, and students in project management and planning, can glean ideas and methods for managing multiple projects from this reference.

For anyone involved in buying and managing telephone systems, this book brings clarity to the confusing array of products and services (like voicemail, interactive voice response, fax-on-demand, T-1, DSL, etc.

Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology?

This volume comprises a collection of papers from the 12th international conference on information networking.

Security is too important to be left in the hands of just one department or employee-it's a concern of an entire enterprise.

Advance Praise for Partnering with Microsoft: 'Partnering with Microsoft is the first great book about the breathtaking culture, opportunity and roadmap for joining Microsoft's 850,000 partners cutting an impressive B swath in the marketpl

Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups.

If you want to grasp the full length and breadth of the rapidly developing computer telephony field, this book is the place to start.

This straightforward book will provide you with the insight necessary to save your organization revenue through the processes of bill auditing, expense reduction, and savvy contract negotiations.

First published in 1988.

In systems analysis, programming, development, or operations, improving productivity and service - doing more with less - is the major challenge.

Today's support operations face greater responsibilities than the help desks of the 1990s.

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

Providing information on the business, technical, legal and practical considerations in the new telecom world order, this book offers a complete overview of the technologies and marketing methods that competitors are using internationally.

Software engineers are increasingly becoming business people; Professional Issues in Software Engineering, 3rd Edition gives them comprehensive coverage of the issues they should know about.

As a result of a rigorous, methodical process that (ISC) follows to routinely update its credential exams, it has announced that enhancements will be made to both the Certified Information Systems Security Professional (CISSP) credential, beginning April 15, 2015.

Recent changes in healthcare delivery as mandated by the Patient Protection and Affordable Care Act are forcing providers to focus on technology as a way to improve the health of the population, while engaging patients and encouraging them to take accountability for maintaining their own health.

Cloud computing is the most significant technology transformation since the introduction of the Internet in the early 1990s.

Its scale, flexibility, cost effectiveness, and fast turnaround are just a few reasons why crowdsourced testing has received so much attention lately.

Many professionals and students in engineering, science, business, and other application fields need to develop Windows-based and web-enabled information systems to store and use data for decision support, without help from professional programmers.

Today's organizations find themselves in a race to adopt new technologies in order to keep up with their competition.

Incomplete or missed requirements, omissions, ambiguous product features, lack of user involvement, unrealistic customer expectations, and the proverbial scope creep can result in cost overruns, missed deadlines, poor product quality, and can very well ruin a project.

This book serves as a primer on freight transportation and logistics, providing a general and broad coverage of concepts, mathematical models and methodologies available for freight transportation planning at strategic, tactical and operational levels.

This new edition of Risk Management: Concepts and Guidance supplies a look at risk in light of current information, yet remains grounded in the history of risk practice.