Inspired by the principles developed in the Service Profit Chain, Mike Hohnen takes you through each of the steps needed to create an outstanding service business.
The introduction of Agenda 2030 and its 17 Sustainable Development Goals (SDGs) has traced a path for private and public entities interested in pursuing sustainable development.
This book offers a practical, fact-based, and rigorous approach for helping managers understand how their organizations function and deliver performance over time.
Know how your company can accelerate growth by not only tapping into new growth vectors, but also by adapting its organization, culture, and processes.
The application of quality tools and techniques in construction projects has a great influence on the cost-effectiveness results of construction projects and achieving successful project performance.
This book explores the intersection of digital technologies, entrepreneurship, and resilience, focusing on how small businesses and entrepreneurial ecosystems navigate challenges such as technological maturity, digital transformation, and economic crises.
This book explores a quiet revolution reshaping global capitalism: the rise of employee ownership, worker cooperatives, and profit-sharing enterprises.
Evolving from Digital Transformation to Digital Acceleration Using The Galapagos Framework challenges established thinking and offers a new way to deliver digital change.
Fully revised, this second edition offers a proven strategy for using ambidexterity to build discontinuous growth for mature organizations, and the flexibility to adapt in fast-changing environments.
Strategy as Leadership is about making sense of predictable but drastic changes that can alter the relationship between businesses and their competition, posing substantial leadership challenges to senior management teams.
This book offers a direct, actionable plan CMOs can use to map out initiatives that are properly sequenced and designed for success-regardless of where their marketing organization is in the process.
Increasingly, business leaders are tasked with developing new products, services, and business models that minimize environmental impact while driving economic growth.
Design leadership at scale requires leaders who design the design function, establish a thriving environment for the creative team, and shape the design organization to drive progress, advance innovation, and enhance meaningful customer experiences.
This textbook focuses on how sustainability is practiced in companies in different sectors of the global economy - examples include aviation, banking, energy, financial services, food, manufacturing, technology, transportation, and tourism.
The market for green products has expanded rapidly over the last decade, but most consumers need something more than eco-benefits to motivate their purchases.
Grow a Profitable and Lasting Business on Your TermsIf you ve started a business, you know that the journey toward success can be both invigorating and confusing, so where can you find advice that is practical and focused but still as playful and passionate as you are?
One of the most influential factors of the 21st century isthe Latino community how the culture views, defines,and helps lead innovation in the United States.
As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services.
Digital Marketing: Integrating Strategy, Sustainability, and Purpose, Second Edition, draws on the latest digital tactics and strategic insights to help students understand how to generate sustainable growth through digital integration.
