Knowledge management

Transformation programs are an common feature of global companies carrying out major strategic change projects.

Customer Relationship Management is the first book to explore the benefits to the firm of a globally integrated approach to the management philosophy of Customer Relationship Management (CRM).

Customer Relationship Management is the first book to explore the benefits to the firm of a globally integrated approach to the management philosophy of Customer Relationship Management (CRM).

Cyber security involves protecting organisations from cyber risks, the threats to organisations caused by digital technology.

Cyber security involves protecting organisations from cyber risks, the threats to organisations caused by digital technology.

We are living in the post-information age, the era of so-called 'Big Data'.

We are living in the post-information age, the era of so-called 'Big Data'.

The integration of technological innovations, such as In-Memory Analytics, Cloud Computing, Mobile Connectivity, and Social Media, with business practice can enable significant competitive advantage.

The integration of technological innovations, such as In-Memory Analytics, Cloud Computing, Mobile Connectivity, and Social Media, with business practice can enable significant competitive advantage.

Fraud: The Counter Fraud Practitioner's Handbook looks at fraud investigation methods and explores the practical options for preventing and remedying fraud.

Fraud: The Counter Fraud Practitioner's Handbook looks at fraud investigation methods and explores the practical options for preventing and remedying fraud.

Generational Use of New Media examines and contrasts how younger and older people, representing different generations, engage with the new media that they increasingly encounter in everyday life.

Generational Use of New Media examines and contrasts how younger and older people, representing different generations, engage with the new media that they increasingly encounter in everyday life.

Investigating the innovation activities of multinational corporations, this book uncovers and examines why the geography of innovation by multinationals is overwhelmingly local, in spite of their global operations in manufacturing and sales through case studies of produce development by three global players: Toyota, Sony, and Canon.

Investigating the innovation activities of multinational corporations, this book uncovers and examines why the geography of innovation by multinationals is overwhelmingly local, in spite of their global operations in manufacturing and sales through case studies of produce development by three global players: Toyota, Sony, and Canon.

Grass Roots Leaders galvanizes the emotional enthusiasm of the workforce and taps the wealth of their brain power to create an engine of innovation that ripples through the organization from the bottom up and powers it forward.

Grass Roots Leaders galvanizes the emotional enthusiasm of the workforce and taps the wealth of their brain power to create an engine of innovation that ripples through the organization from the bottom up and powers it forward.

Innovating Professional Services provides a practical and detailed guide for change agents and leaders in professional service firms who are seeking to transform their firm's performance through innovation.

Innovating Professional Services provides a practical and detailed guide for change agents and leaders in professional service firms who are seeking to transform their firm's performance through innovation.

Latin America represents one of the most dynamic business regions in the world.

Latin America represents one of the most dynamic business regions in the world.

In today's knowledge-driven world, innovation and innovation systems have become key policy issues.

In today's knowledge-driven world, innovation and innovation systems have become key policy issues.

Innovation in technology and services was once the result of specialist knowledge developed within a single corporation; now, a single focus on the development of new products and services is no longer enough.

Innovation in technology and services was once the result of specialist knowledge developed within a single corporation; now, a single focus on the development of new products and services is no longer enough.

Knowledge management goes beyond data and information capture in computerized health records and ordering systems; it seeks to leverage the experiences of all who interact in healthcare to enhance care delivery, teamwork, and organizational learning.

Knowledge management goes beyond data and information capture in computerized health records and ordering systems; it seeks to leverage the experiences of all who interact in healthcare to enhance care delivery, teamwork, and organizational learning.

The Pharmaceutical Industry has been undergoing a major transformation since the heady days of 'big pharma' in the 1970s and 80s.

The Pharmaceutical Industry has been undergoing a major transformation since the heady days of 'big pharma' in the 1970s and 80s.

No professional is an island.

No professional is an island.

When Innovation is considered one of the key drivers of corporate success, why do organisations struggle to implement it?

When Innovation is considered one of the key drivers of corporate success, why do organisations struggle to implement it?

The ability of a business to engage in real organizational learning and to do so faster and in a more sustainable way than its competitors is being increasingly seen as an essential component of success.

The ability of a business to engage in real organizational learning and to do so faster and in a more sustainable way than its competitors is being increasingly seen as an essential component of success.

The telling of stories lies at the heart of human communication.

The telling of stories lies at the heart of human communication.

The issue of what defines project success (or failure) is complex and often elusive, and dependent on the perceptions of different stakeholders.

The issue of what defines project success (or failure) is complex and often elusive, and dependent on the perceptions of different stakeholders.

It is more possible than ever to influence and shape our working environments, our experience of work and each other.

It is more possible than ever to influence and shape our working environments, our experience of work and each other.

The Organizational Learning Cycle was the first book to provide the theory that underpins organizational learning.

The Organizational Learning Cycle was the first book to provide the theory that underpins organizational learning.

Because the mentoring process involves a number of distinct stages, a wide range of skills are needed throughout the process and these skills are situational.

Because the mentoring process involves a number of distinct stages, a wide range of skills are needed throughout the process and these skills are situational.

A myriad of security vulnerabilities in the software and hardware we use today can be exploited by an attacker, any attacker.

A myriad of security vulnerabilities in the software and hardware we use today can be exploited by an attacker, any attacker.

Is this book about patterns?

Emerging technologies are having a profound impact upon individuals and organisations.

For junior/senior undergraduates in a variety of fields such as economics, business administration, applied mathematics and statistics, and for graduate students in quantitative masters programs such as MBA and MA/MS in economics.