Handbook of Inclusive Knowledge Management: Ensuring Inclusivity, Diversity, and Equity in Knowledge Processing Activities examines the role that diversity, equity and inclusivity (DEI) plays in the field and discipline of knowledge management (KM).
With the volatile nature of today's workplaces, analysis tools are more valuable than ever: this book provides those tools to capture human expertise before it leaves the organization.
Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them.
Although hundreds of school improvement programs have been launched in the United States over the past quarter century, very few of them have been successful.
The goals of an IT balanced scorecard include the alignment of IT plans with business objectives, the establishment of measures of IT effectiveness, the directing of employee efforts toward IT objectives, the improved performance of technology, and the achievement of balanced results across stakeholder groups.
With millions lost each year, cyber crime has evolved from a minor nuisance to a major concern involving well-organized actors and highly sophisticated organizations.
Existing ERP systems are being used to support an increasing amount of critical e-business initiatives, even though this is far from their original purpose.
The Mask Methodology and Knowledge Books enables an organization to develop knowledge books, which have proven to be easy to use, easy to store, find and manage, and easy to update as organizational knowledge changes.
