Business Models for Transforming Customer RelationshipsWhat if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships--while simultaneously driving dramatic improvements in operational efficiency?
New Tools to Overcome the Human Barriers to ChangeLeaders know that their job is to transform their organizations to keep pace with technology and an ever-changing business environment.
Competencies At Work will equip readers to understand, build, and implement competency models as a foundational and integrating element in talent management systems.
Over the last decade Lean and Six Sigma methods and tools have helped organizations improve to historic productivity levels with the data driven, systematic elimination of waste and improvement of flow.
Followers dominate all organizations, but a preoccupation with leaders hinders the consideration of the importance of followers and the relationship between followers and leaders.
In his 1985 book, Competitive Advantage, Michael Porter introduced the concept of the value chain and described it as "e;a systematic way of examining all activities a firm performs and how they interact, (necessary) for analyzing the sources of competitive advantage,"e; and introduced the idea of "e;linkages,"e; which was the real breakthrough in management thinking.
This book focuses on the steps a new business owner must take in the first 100 days of starting a business to establish a lasting and successful enterprise.
Research and development (R&D) supply chains are often designed without the process discipline and rigor that typically characterize the development of products emerging from R&D programs.
Transformational coaching by a person who has personally experienced transformation and has mastered a specific coaching methodology is a powerful catalyst for holistic change.
If you're a manager of a supply chain operation, or a student learning about supply chain management, this book will provide not only an overview of supply chain management but also a framework for subsequent, more detailed study in various aspects of supply management.
This book provides a short, concise overview of lean work design, which sees lean systems as the result of a systematic implementation of appropriate work processes.
Learn time-tested, research-proven practices that generate creativity and innovation, helping you and/or your organization get a leg-up on the competition.
Conversations About Job Performance details the Communication-Centered Approach (CCA) to performance appraisal that is focused on its most challenging part-the appraisal interview.
