This second edition of The Management and Marketing of Services builds on the success of the first edition and now includes increased coverage of many key areas, extensive examples and case studies.
This second edition of The Management and Marketing of Services builds on the success of the first edition and now includes increased coverage of many key areas, extensive examples and case studies.
The Management of Event Operations: project management, planning and customer satisfaction provides an introduction to the management of operations for the event planner and venue provider.
The Management of Event Operations: project management, planning and customer satisfaction provides an introduction to the management of operations for the event planner and venue provider.
Management of knowledge in project environments is a unique text that brings together contributions from leading academic practitioners, to demonstrate how the management of knowledge can lead to project success in today's complex and changing business environment.
Management of knowledge in project environments is a unique text that brings together contributions from leading academic practitioners, to demonstrate how the management of knowledge can lead to project success in today's complex and changing business environment.
A clear and comprehensive guide to quickly set up a cost-effective Quality Management SystemRevised and expanded, the new edition of this easy-to-understand guide provides practical information on how to set up a cost-effective ISO 9001:2000 compliant Quality Management System.
A clear and comprehensive guide to quickly set up a cost-effective Quality Management SystemRevised and expanded, the new edition of this easy-to-understand guide provides practical information on how to set up a cost-effective ISO 9001:2000 compliant Quality Management System.
Frequently not enough attention is given to producing a comprehensive business case or to producing an economic justification for an information systems investment.
Frequently not enough attention is given to producing a comprehensive business case or to producing an economic justification for an information systems investment.
Managing Difficult Projects pulls together the principles and practice of project management and presents useful diagnostic approaches, tools and structures in a clear and practical way.
Managing Difficult Projects pulls together the principles and practice of project management and presents useful diagnostic approaches, tools and structures in a clear and practical way.
Managing Knowledge-Based Initiatives from Pilot to Enterprise Deployment shows practitioners how to take their successful knowledge management pilot programs and to successfully expand them throughout the organization.
Managing Knowledge-Based Initiatives from Pilot to Enterprise Deployment shows practitioners how to take their successful knowledge management pilot programs and to successfully expand them throughout the organization.
Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management.
Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management.
As stakeholder relationships and business in general have become increasingly central to the unfolding of stakeholder thinking, important new topics have begun to take centre stage in both the worlds of practitioners and academics.
As stakeholder relationships and business in general have become increasingly central to the unfolding of stakeholder thinking, important new topics have begun to take centre stage in both the worlds of practitioners and academics.
Managing the Building Design Process explains the designer's role in the creation of new buildings from the development of the plan through to completion.
Managing the Building Design Process explains the designer's role in the creation of new buildings from the development of the plan through to completion.
On Time Technology Implementation presents technology implementation guidelines and lessons learned from over 30 years of successful, hands-on project experience.
On Time Technology Implementation presents technology implementation guidelines and lessons learned from over 30 years of successful, hands-on project experience.
Olympic Event Organization is the first text to address a number of important questions in contemporary mega-event management: Which organizations are involved in the Olympic Movement and in what capacity?
Olympic Event Organization is the first text to address a number of important questions in contemporary mega-event management: Which organizations are involved in the Olympic Movement and in what capacity?
The ability to successfully procure built assets is at the heart of the construction process and in turn at the heart of the procurement process is identifying the constantly evolving needs of the construction client.
The ability to successfully procure built assets is at the heart of the construction process and in turn at the heart of the procurement process is identifying the constantly evolving needs of the construction client.
