Management and management techniques

Looking to harness the power of brand communities to boost engagement and loyalty?

The advanced textbook for applying strategic HRM across functions and organizational contexts.

WINNER: getAbstract International Book Award 2025 - Learning ImpactDeveloping a learning mindset is essential in a rapidly changing world.

HIGHLY COMMENDED: Business Book Awards 2020 - HR & Management Category Deliver learning in the flow of work to optimize your L&D activities, improving performance of individuals and the overall business.

Tesla disrupts the automotive industry by creating many innovative pieces that fit together.

This core textbook provides a practical, holistic introduction to systems thinking.

What is a luxury customer experience and how can luxury brands best use emerging technologies in order to create truly unique, high-end experiences for their customers?

This core textbook provides a practical, holistic introduction to systems thinking.

How can HR practitioners with little or no experience of analytics feel confident in their ability to find, analyse and use workforce data to make better business decisions?

How can HR practitioners with little or no experience of analytics feel confident in their ability to find, analyse and use workforce data to make better business decisions?

"e;11 Essential Types of Meetings That Drive Customer Teams"e; is your ultimate guide to mastering the most impactful internal and external meetings in customer-facing roles.

A new, revised and completely updated edition of the bestseller about what it takes to be an effective and inspiring leader - from the author of the The Tao of Coaching Leadership can be learned.

NOW A USA TODAY BEST SELLER!

Today's leaders need to change radically to meet the challenge of complex organizations in business landscapes that are in flux.

Recent research shows that the number of people in senior specialist and middle management positions is growing.

As knowledge economies become increasingly important around the world, it is essential that organizations are able to transform their knowledge into a competitive advantage.

WINNER: PMI UK National Project Awards 2019 - Project Management Literature CategoryProjects and work environments are becoming increasingly complex, with more stakeholders, dispersed teams and an unprecedented rate of technological change.

This book addresses the No 1 challenge of all major luxury brands today: How can these brands pursue their growth yet remain luxury?

For decades, we have looked to management theorists, organizational psychologists and economists to tell us how we can squeeze the most out of people at work.

As you progress in your career, you will face new challenges.

Bids, Tenders and Proposals is a practical guide to winning contracts and funding through competitive bids, proposals and tenders.

As the pace of change in the workplace accelerates and training budgets are challenged, it becomes essential for employees to learn as they go along.

How is it possible to sell a kitchen at 30 per cent below market price?

Supply Chain Management for Humanitarians provides an in-depth insight into the management of supply chains in the context of humanitarian logistics.

Retailers are being advised to review their supply chains in a bid to accelerate their speed to market.

SHORTLISTED: The Leadership Book of the Year Award 2024Inside each leader is a force for good and a force for bad.

SHORTLISTED: The Leadership Book of the Year Award 2024Inside each leader is a force for good and a force for bad.

FINALIST: 2024 International Book Awards - Business: Marketing & AdvertisingDrive innovation, brand loyalty and customer engagement through creating and acting on a crystallized and authentic brand purpose that demonstrates your company's commitment to making a positive impact on the world.

WINNER: Business Book Awards 2023 - Diversity, Inclusion & EqualityFINALIST: National Indie Excellence Award 2023 - Social/Political ChangeFor many people with a disability, either visible or invisible, that experience is hard to navigate in the context of work.

Burnout is a state of emotional, physical and mental exhaustion.

Not every problem has an obvious solution.

Develop long-term relationships, deliver market-beating growth, and create sustainable value with this pragmatic guide to aligning marketing, sales, customer success and your executives around your most important customers.

Not every problem has an obvious solution.

Forge deeper and more meaningful connections with consumers and embrace the latest opportunities occurring across the physical and digital retail landscape to become more adaptable, resilient and successful.

A learning culture is essential to outperform the competition but how can Learning and Development (L&D) professionals achieve this?

Forge deeper and more meaningful connections with consumers and embrace the latest opportunities occurring across the physical and digital retail landscape to become more adaptable, resilient and successful.

THE SUNDAY TIMES BESTELLER'Utterly brilliant.

FINALIST: 2024 International Book Awards - Business: Marketing & AdvertisingDrive innovation, brand loyalty and customer engagement through creating and acting on a crystallized and authentic brand purpose that demonstrates your company's commitment to making a positive impact on the world.

A learning culture is essential to outperform the competition but how can Learning and Development (L&D) professionals achieve this?

WINNER: Choice Reviews - Outstanding Academic Title, 2024WINNER: 2023 Goody Business Book Awards - Marketing - Digital MarketingWINNER: 2023 Chanticleer International Book Awards, Harvey Chute First Place Category Winner - Non-Fiction Business & EnterpriseDISTINGUISHED FAVORITE: Independent Press Award 2025 - Marketing & Public RelationsCreate meaningful engagement, drive conversion rates and boost customer retention with this crucial resource to unlocking the true potential of your content marketing strategy.

Use this bestselling and practical guide to steer you through how to create exceptional customer experience for the modern B2B consumer.

Use this bestselling and practical guide to steer you through how to create exceptional customer experience for the modern B2B consumer.

A new, revised and completely updated edition of the bestseller about what it takes to be an effective and inspiring leader - from the author of the The Tao of Coaching Leadership can be learned.

Burnout is a state of emotional, physical and mental exhaustion.

WINNER: Business Book Awards 2023 - Diversity, Inclusion & EqualityFINALIST: National Indie Excellence Award 2023 - Social/Political ChangeFor many people with a disability, either visible or invisible, that experience is hard to navigate in the context of work.

Develop long-term relationships, deliver market-beating growth, and create sustainable value with this pragmatic guide to aligning marketing, sales, customer success and your executives around your most important customers.

Looking for advice on setting up your own company, improving your career prospects, or developing your leadership skills?

For decades, we have looked to management theorists, organizational psychologists and economists to tell us how we can squeeze the most out of people at work.

WINNER: PMI UK National Project Awards 2019 - Project Management Literature CategoryProjects and work environments are becoming increasingly complex, with more stakeholders, dispersed teams and an unprecedented rate of technological change.