Management and management techniques

This book is your blueprint for strengthening and conditioning yourself as the best corporate trainer you can possibly be.

Project management can help companies become more efficient and profitable.

What is quality customer service, and how do you consistently deliver it for your customers?

For project managers looking to establish credibility and drive winning results, author Tom Kendrick's groundbreaking system provides the key to leading cross-functional, outsourced, and other types of teams through every stage of the project cycle.

The Supply Chain Operation Reference (SCOR) framework is a proven solution to the ever-present business struggle of strengthening and improving company-wide processes.

The expectations and duties of the modern-day administrative assistant are higher and more stressful than ever before.

With The Everything HR Kit, whether you are a newcomer or a veteran, you can set up a stellar HR department from scratch.

This comprehensive handbook is a valuable resource for companies of all sizes who are considering (or already developing) enhanced professional learning programs.

All businesses have customers, but how many of them deliver unforgettably good customer service?

Just as you can lead a horse to water, but it won't necessarily drink, so you can give an employee training, but he may not actually learn.

This friendly guide is full of field-tested help for novice supervisors.

Winner of the Project Management Institute's David I.

You've spent years gathering the technical intelligence you need for this challenging career--now separate yourself from the pack by increasing your emotional intelligence!

If you feel backed up against a wall built by conflict, this book will teach you proven techniques for stepping outside one's point of view and seeing things from other perspectives.

People are four times more likely to leave a job because of something going on in the office than for an outside opportunity.

This book is an impassioned wake-up call to bring diversity management to a new level -- beyond finger-pointing and well-meaning ';initiatives', and toward the shared goal of building robust organizations and thriving communities.

Discover why purpose and passion is key in giving your organization a reason to believe in itself and it's success.

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service.

As the president of a major sales company and experienced sales management trainer, author William Miller provides sales managers a proven method for successfully managing both sales processes and salespeople.

When most prospective hires come well prepared for interview questions we all expect, how do you distinguish their answers from any other applicant?

A Most Highly-Rated Sales Books of All Time (HubSpot)A Best Introvert Book of All Time (BookAuthority)Success lies in leveraging your strengths, not changing who you are.

As organizations strive to meet stringent budgets, the mandate to produce greater results with fewer resources is no longer sufficient.

How did a relatively unknown priest from Argentina rise so quickly from obscurity to one of the top leaders of the twenty-first century?

Tomorrow's changes are coming.

Authentic influence is about more than creating a strong initial connection--it's about sustaining professional relationships long after an agreement has been reached.

What exactly is it that good leaders do to enable their teams to succeed?

In this book, you'll discover how to develop a deeper understanding of the effects of your attitude and how it influences not only your performance, but the results others achieve.

Drawing of real-world issues and with supporting data from industry, this book overviews the technique and equipment available to engineers and scientists to identify the solutions of the physical essence of engineering problems in simulation, accelerated testing, prediction, quality improvement, and risk during the design, manufacturing, and maintenance stages.

This volume challenges understandings of organizational misbehavior by looking beyond traditional conceptions of the nexus between misbehavior and resistance in the workplace.

As a consultant to the plastics industry, Ottmar Brandau's focus is on using his engineering knowhow and production management experience to improve quality and productivity, cut down cycle time and introduce secondary processes such as inline printing.

Der Traum vom schnellen Reichtum ist so alt wie die Menschheit selbst und doch immer wieder neu.

This dictionary contains 13,000 terms with more than 4,000 cross-references used in the following fields: automation, technology of management and regulation, computing machine and data processing, computer control, automation of industry, laser technology, theory of information and theory of signals, theory of algorithms and programming, philosophical bases of cybernetics, cybernetics and mathematical methods.

In the last ten years IT has brought fundamental changes to the way the world works.

Handbook of Organizational Creativity is designed to explain creativity and innovation in organizations.

The Leadership of Muhammad is a very personal study of the life-story and leadership skills of the Prophet.

Beauty is a multi-billion dollar global industry embracing make-up, skincare, hair care, fragrances, cosmetic surgery - even tattooing and piercing.

The Accountable Leader is centred around three themes - leadership, accountability and organizational structure, and explores what it means for managers to be held to account at all levels in an organization.

By testing expert Mike Bryon, How to Pass Advanced Numeracy Tests provides a wealth of practice questions and detailed explanations to boost your ability in a range of numeracy assessment tests.

When managed well, IP can become the most enduring form of competitive advantage, creating streams of revenue well into the future.

It's common knowledge that marketing is nothing but advertising, and if your business comes through word of mouth then you don't need marketing anyway.

Why do some people achieve great personal success, yet never succeed in building a business or making an impact in their organization?

WINNER: American Book Fest Best Book Award 2020 - Business: GeneralWINNER: NYC Big Book Award 2020 - Self-Help: GeneralSHORTLISTED: Business Book Awards 2021 - Personal Development & WellbeingModern life is complicated, much more so than it used to be.

With considerable turmoil in international trade and logistics it is more important than ever to understand trade and customs issues and their impact on logistics operations.

SHORTLISTED: Business Book Awards 2022 - LeadershipFind out what makes great leaders tick, learn what it takes to be credible and read about the things that they'd do differently if they had to do it all again.

Thor's Microsoft Security Bible provides a one-stop-shop for Microsoft-related security techniques and procedures as applied to the typical deployment of a Microsoft-based infrastructure.

"e;The more I read the Bible, the more evident it becomes that everything I have ever taught or written about effective leadership over the past 25 years, Jesus did to perfection.

';A novel, intriguingand more importantlyhighly instructive approach enabling us to truly grasp fundamental management principles.

Principles of Brewing Science is an indispensable reference which applies the practical language of science to the art of brewing.