Management and management techniques

Mastering the Supply Chain is an introduction to supply chain management.

Consumer-facing and business-to-business organizations know that if they get their approach to customers right, they will be rewarded with unprecedented customer loyalty.

In an increasingly volatile, uncertain, complex and ambiguous world, achieving sustainable competitive advantage has never been more important, or more difficult.

Games are the most engaging medium of all time: they harness storytelling and heuristics, drive emotion and push the evolution of technology in a way that no other platform has or can.

WINNER: CMI Management Book of the Year Awards 2015 - Innovation and Entrepreneurship Category (1st edition)Many organizations approach customer-centic marketing and innovating their business strategy in isolation to one another, missing groundbreaking opportunities for advancement.

FINALIST: Business Book Awards 2020 - An Exceptional Book That Promotes Diversity CategoryLONGLISTED: CMI Management Book of the Year 2020 - Society Transformed CategoryA diverse workforce is a business imperative.

DISTINGUISHED FAVOURITE: Independent Press Award 2020 - Business General CategoryThe professional landscape is transforming, and the only way to maintain competitive advantage is to maximize the unique skills of your workforce.

Service design is the activity of utilizing resources and people to build and sustain services that not only meet customers' needs, but also add that little bit of magic or true competitive advantage.

FINALIST: Business Book Awards 2018 - HR and Management CategoryIn an increasingly volatile and complex world, it is crucial that organizations optimize leadership development so that employees in leadership positions have the right skills to operate successfully.

Traditional performance management processes are often ineffective in increasing workforce engagement and fostering a positive employer-employee relationship.

Management approaches and workplace culture help determine employee productivity, morale, talent acquisition and retention, and organizational adaptability.

This is the first book that explores the shift that will become the future state operating model for companies seeking to remain competitive and relevant in this fast-changing digital world.

Supply Chain Strategy and Financial Metrics is a step-by-step guide to balancing the triangle of service, cost and cash which is the essence of supply chain management.

Effective leadership coaching can drastically improve performance.

FINALIST: Business Book Awards 2019 - Leadership CategoryBusiness leaders' audiences - their customers, competitors and employees alike - live and breathe social media.

Whilst the maritime container business has been studied in depth, the impact on shippers and how shippers deal with the given challenges has not been fully examined.

Understand content marketing best practice from a new perspective with exclusive insight and contributions from leading academics, experts, global thought leaders and influencers in the industry on key topics, to create a truly unique resource - including a foreword by Tom Goodwin and bonus online chapters.

Warehousing and Transportation Logistics offers an overview of transport, warehousing and assembly logistics, including order picking, packaging, handling and management.

B2B marketing is functioning in an increasingly fast-paced and complex business landscape, with a wealth of new technologies, tools and channels, and where customers are more in control of the buying process than ever before.

In the face of globalization, multinational companies have become the norm, rather than the exception.

Attracting, hiring, developing and retaining the right people is crucial to an organization's success.

Get exclusive insight into the internal communications strategies behind leading businesses like WPP, Heathrow Airport, Pizza Express, BG Groups and more, and learn what 'good' looks like in internal communications, to ensure yours demonstrates a clear impact on ROI and business performance.

Internal branding is the cultural shift that occurs within an organization when employees become more customer-focused.

Product design touches every aspect of modern life, determining the form and function of the products and technologies that we use every day.

Appreciative Inquiry (AI) is a widely recognised process for engaging people in organizational development and change management.

Armstrong on Reinventing Performance Management presents a holistic approach to performance management, drawing on Michael Armstrong's vast research and experience.

Professional Practice in Learning and Development guides learning and development professionals and students in designing and delivering effective people development in the modern organization.

This book is about how great leaders can make purpose the beating heart of their organization and use it to power performance.

Strengths-Based Recruitment and Development explains how and why strengths-based recruitment (SBR) is having a transformational impact on performance in top companies like Saga, Gap, Starbucks and SABMiller.

Professional services firms - from the legal sector to accountancy, consulting and beyond - face increased disruption.

Introduction to Global Logistics offers a step-by-step guide to global logistics.

Many organizations approach the issue of employee engagement and motivation by tapping into age, gender and other stereotypes.

Essential Leadership is a practical, accessible book that tackles theory and practice in an integrated and stimulating way.

Most leadership development runs on rails: courses are organized with standard content usually delivered by companies set up expressly for that purpose.

A company's reputation is one of its most valuable assets, and reputational risk is high on the agenda at board level and amongst regulators.

In today's competitive environment where we are doing everything we can to compete for talent, effective communication ensures we are showcasing our HR programmes in a way which will help us attract, retain and engage talent.

SHORTLISTED: CMI Management Book of the Year 2017 - Practical Manager CategoryOrganizations traditionally have had a clear distinction between their policies on diversity and inclusion and their talent management.

Knowledge was once power - difficult to find, slow to transmit and coveted.

The best way to learn how to navigate change successfully is to look at practical examples of change management programmes.

Handling a crisis and knowing how to manage the potential reputational damage that can occur has become a top priority for all businesses.

Marketing visionary Martin Lindstrom has been on the front line of the branding for over twenty years.

Inspiring communication can make the difference between poor performance and exceptional results.

IQ and EQ (Emotional Intelligence) are not enough.

Financial Management for Non-Financial Managers is an accessible, practical and easy to understand guide that will allow any manager to gain confidence in understanding financial matters, managing a budget and dealing with bankers, accountants and finance professionals.

Organizational Management is ideal for readers who need to understand modern organizations.

Strategic Thinking: A Step-by-Step Approach to Strategy and Leadership, now in its third edition, takes you step by step through sound strategic thinking by setting out the questions to ask.

International Human Resource Development provides thought-provoking questions and stimulating answers to key issues in human resource development today, putting HRD in its strategic organizational context and examining in depth the process of learning from different perspectives.

Technology holds vast potential for learning and development (L&D) practitioners.

Job evaluation is key to ensuring that employees are compensated fairly for their work.

FINALIST: Business Book Awards 2020 - HR & Management Category HR's contribution to the business goes beyond its traditional role of managing hiring, discipline and payroll.