Improving Local Government Performance through Benchmarking sets the record straight on benchmarking and its value for performance improvement in local government.
Applying Social Media Technologies in Healthcare Environments provides an indispensable overview of successful use of the latest innovations in the healthcare provider-patient relationship.
Organizations increasingly need to deal with unstructured processes that traditional business process management (BPM) suites are not designed to deal with.
Many companies conduct Lean training and projects, but few have tapped the wealth of ideas in the minds of their staff like Baylor Scott and White Health.
Comprehensive in scope, this totally revamped edition of a bestseller is the ideal desk reference for anyone tasked with hazard control and safety management in the healthcare industry.