This book explores the basic tenets of service excellence, opening to distinguish customer service from service excellence, and explore the driving aspects of strategy and philosophy.
The Value Imperative is about understanding and creating value to become more prosperous, otain higher levels of success as a business and as a person, and become a better executive, manager, and leader.
If you are eager to find out the similarities between sports coach and business manager, and what lessons from the world of sports coaching can be applied to both sports and business management, then this is the book for you.
The aim of this book is to inspire and encourage project practitioners, executives, and beginners in the project management field to develop passion, persistence, and patience.
*** 'This powerful, speaking-truth-to-power book is an essential read for everybody who wants to stop feeling clueless and helpless about the impacts of cosumerism, and start doing their part to help create a more sustainable world' - Layla Saad 'A critique on what we buy, how it's made and the systems behind it that make an unfair and broken cycle' - New York Times 'The book is a blueprint for anyone who wants to do better' - VOGUE 'SUCH integrity.
The perfect blend of business and drama, My Fight to the Top is a unique, heart-rending autobiography that has mass appeal - whether the reader wants to learn how to get ahead in business, or simply learn how to keep it together through life's challenges.
"e;If I were giving out an award for 'book of the year' for internal audit professionals, I would certainly award it to her outstanding manuscript: Radical Reporting: Writing Better Audit, Risk, Compliance and Information Security Reports.
Peter McManners gets underneath the well-known facts about the unsustainable nature of the aviation industry and argues for fundamental change to our travelling habits.
Peter McManners gets underneath the well-known facts about the unsustainable nature of the aviation industry and argues for fundamental change to our travelling habits.
This book explores island resilience and how island communities come together to achieve wellbeing, have agency over their future and resist ongoing neo-colonialism during disruptive events such as COVID-19 and the increasing threats of climate change.
With contributions from international experts this book provides a broad discussion of cultural tourism as a concept and the way it is implemented in diverse regions around the world.
Fashion Marketing and Communications draws together interdisciplinary approaches from marketing, branding, promotion and critical media studies to provide a comprehensive and honest understanding of the commercial and ethical functions marketing plays in the fashion industry.
A reference for law enforcement and security organizations tasked with protecting the welfare of an individual or groups of individuals, this volume offers suggestions and guidance for confronting high-threat scenarios as well as the more mundane protective details.
This new volume illustrates how one of the most rapidly evolving industries in the world-travel and tourism-has transcended its immediate economic concerns and has become a major signifier for cultural patterns and cross-cultural communications.
Tourism as a Resource-based Industry presents the conceptual framework of the Norwegian economic geographer Sondre Svalastog and functions as a practical tool for analyzing and identifying resources when working towards a more sustainable tourism industry.
Tourism as a Resource-based Industry presents the conceptual framework of the Norwegian economic geographer Sondre Svalastog and functions as a practical tool for analyzing and identifying resources when working towards a more sustainable tourism industry.
