The must-read summary of Shep Hyken's book: "e;Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet"e;.
The must-read summary of Adrian Gostick and Chester Elton's book: "e;The Carrot Principle: How the Best Managers Use Recognition to Engage Their People, Retain Talent, and Accelerate Performance"e;.
The must-read summary of Ed Fuller's book: "e;You Can't Lead with Your Feet on the Desk: Building Relationships, Breaking Down Barriers, and Delivering Profits"e;.
The must-read summary of William Joyce, Nitrin Nohria and Bruce Roberson's book: "e;What Really Works: The 4+2 Formula for Sustained Business Success"e;.
The must-read summary of Mark Huselid, Brian Becker and Richard Beatty's book: "e;The Workforce Scorecard: Managing Human Capital to Execute Strategy"e;.
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The must-read summary of Jeff Olson's book: "e;The Agile Manager's Guide to Getting Organized: How Highly Successful Managers Cut through the Clutter and Get Things Done"e;.
The must-read summary of Dave Ulrich, Jack Zenger and Norm Smallwood's book: "e;Results-Based Leadership: How Leaders Build the Business and Improve the Bottom Line"e;.
This handbook provides an overview of major developments around diagnostic classification models (DCMs) with regard to modeling, estimation, model checking, scoring, and applications.
This book comprehensively describes social responsibility and sustainable development, with contributions from scientists and representatives from industry working in the field.
This edited book is the first one in English that demonstrates the innovative use of cutting-edge statistical methods for sociological and social science data.
Les notions de « bilinguisme » et de « plurilinguisme » restent très générales et désignent sans distinction les usages variables de deux ou de plusieurs langues par un individu, par un groupe ou par un ensemble de populations.
To run a successful enterprise, be it a non-profit charity, an educational entity, or a business, you have to provide a great product or service that people want.
Principles of Management concepts explained in a simplified way Fundamentals and important principles includedPractical approach for application by business & working professionals The first experience as a manager is often the most challenging.
Creating The Accountability Culture: The Science of Life Changing Leadership takes a close look at the challenges facing business today which demand higher productivity, improved efficiency, and increased employee engagement.
Interviews and case studies with nine top business leaders reveal how extraordinary customer service brings high profit, brand loyalty, and a vibrant workplace, and show how you can implement their techniques in your own business.
This book on entrepreneurship, compiles a series of evidence-based episodes from the lives of the marginalized and the minority-oriented entrepreneurs to comprehend whether entrepreneurship is truly a socio-economic emancipatory strategy.
Ideal for courses in multiple disciplines, the third edition of this award-winning text has been revised and updated with new topics, examples, and guiding questions to introduce each chapter's sections.
