Mehr Erfolg durch klare Kommunikation- Gute Businesskommunikation baut Vertrauen auf, vermeidet Missverständnisse und erhöht die Kundenzufriedenheit- Schon eine 5 % höhere Kundenzufriedenheit kann zu einer Umsatzsteigerung von über 25 % führen (Harvard Business Reward) - Mit direkt anwendbaren Tipps für das nächste Kundengespräch In einer zunehmend digitalen Welt gewinnt echte Mensch-zu-Mensch-Kommunikation immer mehr an Bedeutung.
For organizations, its imperative to have the ability to analyze data sources, harmonize disparate data elements, and communicate the results of the analysis in an effective manner to stakeholders.
In this hilarious and highly practical book, author and professional speaker Scott Berkun reveals the techniques behind what great communicators do, and shows how anyone can learn to use them well.
En el ambiente competitivo y dinámico en el que se mueven las empresas se necesitan gerentes integrales, que logren, desde el análisis del macro y micro entorno, y las capacidades y recursos internos de la empresa, diagnosticar y formular la orientación de la empresa a largo plazo, para tomar decisiones en el corto y mediano plazo, promoviendo la retroalimentación y el seguimiento de estas.
Thousands of new businesses are set up each year in Britain, it is a breeding ground for new companies and entrepreneurs - consider the drinks company Innocent, Yo!
Whether you're negotiating with an angry boss or a difficult colleague - or, indeed, a stubborn teenager - you can learn to use your emotions to help you achieve the result you want.
"e;For those of us who long ago experienced the magazine love-bite and have been battling the prejudice and scant attention shown this beautiful medium ever since, here at last is the book to set the record straight.
"e;For those of us who long ago experienced the magazine love-bite and have been battling the prejudice and scant attention shown this beautiful medium ever since, here at last is the book to set the record straight.
'This innovative and clearly written handbook does exactly what it claims on the cover, providing students with accessible and authoritative knowledge of the essential topics in Radio Studies.
Written as a tool for both researchers and communication managers, the Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication.
Written as a tool for both researchers and communication managers, the Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication.
Brand management just got easierSuccessful brands provide meaning: a higher purpose, a vision of a better future, a code of values, and a culture that drives performance.
SundayExplore factors that influence, both positively and negatively and discover how influencing is selling MondayUnderstand the power of personality and charisma and ensure you are putting the right message acrossTuesdayUse the Assertiveness Sentence technique to sound more confident in any situationWednesdayDiscover the three elements of communication and how to use them to build rapid, effective rapport with othersThursdayLearn to recognize the internal filters that we all have and utilize them in patterns of persuasionFridayUse NLP models to influence at an unconscious level, including the technique of 'chunking' to gain agreement SaturdayLearn how to use proven persuasion techniques such as emotional 'triggers', scarcity, the law of reciprocity, the power of three, and the AIDA formula
