Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service encounter in a customer-centric approach focusing on customer expectations and customer responses.
This book documents the recent post-pandemic era business innovation research in Vietnam bringing together selected works from the 2022 'International Conference on Business Innovation: Business Innovation in a Post-pandemic World' held at RMIT University in Vietnam.
Digitaltechnik ist – mit Ausnahme des geschriebenen Briefs oder des persönlichen Gesprächs – die Basis fast aller Kommunikations- und Informationswege, die wir heute nutzen.
In Software Project Estimation, author Dimitre Dimitrov extrapolates upon the most crucial steps in accurately and meaningfully forecasting the timeline and specs of promised deliverables to clients.
This novel book, motivated by the recent introduction of a major innovation in information technology, explores the possibility of the Internet being made available to millions of poor people in developing countries, who are not yet connected.
This proceedings volume presents the latest research from the worldwide mass customization & personalization (MCP) community bringing together new thoughts and results from various disciplines within the field.
The business problem of having inefficient processes, imprecise process analyses and simulations as well as non-transparent artificial neuronal network models can be overcome by an easy-to-use modeling concept.
Daniela Dohmen realisiert eine tiefgehende Untersuchung der digitalen Transformation innerhalb eines Unternehmens der Finanzwirtschaft mit besonderem Fokus auf die Aspekte Führung und Demografie.
In this book, Tobias Roding addresses the topic of technology use along different touchpoints in context of different services in retailing, both in offline and online retail, with a total of eight essays.
This book explores the nexus between professional technical societies and engineering education by examining several societies' efforts to promote and support engineering and engineering education in the areas of pre-university education, university education and informal education through programs and activities designed to leverage social innovation.
The International Conference on Informatics and Management Science (IMS) 2012 will be held on November 16-19, 2012, in Chongqing, China, which is organized by Chongqing Normal University, Chongqing University, Shanghai Jiao Tong University, Nanyang Technological University, University of Michigan, Chongqing University of Arts and Sciences, and sponsored by National Natural Science Foundation of China (NSFC).
Although there have been considerable technological advances over the past decade, particularly in terms of mobile applications, much remains unknown about their effect on societal progress.
This book presents a collection of research papers focusing on issues emerging from the interaction of information technologies and organizational systems.
The book illustrates how managers and knowledge workers can effectively harness collective and artificial intelligence to counteract the effects of exponential change and successfully implement digitization within their organizations.
