Management of specific areas

All businesses have customers, but how many of them deliver unforgettably good customer service?

The HR Answer Book is an easy-to-use problem solver for managers and human resources professionals struggling to adapt to new workplace challenges.

Using Fitz-enz's proprietary analytic model, you will be equipped to measure and evaluate past and current returns and apply the information to make predictions about the future value of human capital investments.

When you help your customers and clients make profitable business decisions, the result is a win-win solution that can lead to a mutually beneficial long-term business relationship.

Baffled by repeated mistakes in your department?

In an age of telesales and digital selling, this award-winning business book pinpoints the ten skills essential to high-efficiency, high-success sales performance based on the author's TeleSmart 10 System for Power Selling.

As the president of a major sales company and experienced sales management trainer, author William Miller provides sales managers a proven method for successfully managing both sales processes and salespeople.

In this insider guide, former Harley-Davidson executive Dantar Oosterwal offers an exclusive look at how Harley-Davidson was able to adapt in an ever-changing world to stay on top and stay in existence.

Terry Bacon and David Pugh showed how great companies outperform good ones through "e;behavioral differentiation"e; -- going beyond superior products and dependable service to connect with customers at every touchpoint.

Efficient operations and powerful innovations are not limited to seasons of growth and high demand.

This book introduces the same process the author has used to save companies like IBM, Kodak, and DuPont billions of dollars, simply by harnessing the knowledge of suppliers.

This book gives you all the easy-to-use tools they need to conduct an effective review -- including sample dialogs, checklists, and forms.

"e;Channels of distribution is one of the hottest areas in marketing and sales today.

Now that five different generations are on the job simultaneously--from Traditionals to Generation Y to Millennials--it's important for companies to understand how their people can not only coexist and cooperate, but thrive together as a team.

This book gives you all the guidance and exercises you need to incorporate action learning into every training you conduct.

Written by five leading executive coaches, Becoming an Exceptional Executive Coach is the answer to any businesses' need for more individualized development resources.

Faster sales pitches won't lead to faster sales.

Discover how African-American professionals can combine their personal strengths with the wisdom of others to plant the seeds of a positive, lasting legacy in the workplace.

For human resources departments struggling to highlight their worth amidst company cuts and streamlining, this book offers a rigorous yet simple solution that is less costly and intimidating than an outside audit.

Yael Zofi's proprietary Trust Wheel model is a proven solution to the unique challenges managers must overcome as more people migrate to partially or fully-remote working situations.

This invaluable resource shows women how they, too, can become direct-selling superstars--by being the life of the party.

Network marketing has turned millions of people into successful business owners.

This helpful guide provides practical advice to guide team coaches, leaders, and members to high-performance results.

As a manager, it's your role to achieve the highest possible return on the physical, emotional, and mental efforts your people put forth.

For decades, the market, asset, and income approaches to business valuation have taken center stage in the assessment of the firm.

Effective Human Resource Management is the Center for Effective Organizations' (CEO) sixth report of a fifteen-year study of HR management in today's organizations.

The businesses behind Dubai Sports City, the branding of David Beckham, and the presence and popularity of fantasy sports leagues on the internet are unmistakable indicators that the sports and the entertainment industries are quickly becoming one and the same.

Achieving Excellence in Human Resources Management: An Assessment of Human Resource Functions is the Center for Effective Organizations' (CEO) fifth study of human resources in large corporations.

Most learning on the job is informal.

The Performance Consultant s Fieldbook will help trainers, training managers, and internal and external consultants working in partnership with clients to identify barriers to performance, explore a suite of solutions, and work collaboratively to get new procedures, technology, behaviors, and ideas adopted.

With the increase in the number of organizational leadership development programs, there is a pressing need for evaluation to answer important questions, improve practice, and inform decisions.

What takes place in the head and heart of an effective facilitative leader?

If all that has ever been said and written about the art and science of fundraising could be distilled down to just what really matters what fundraisers everywhere need to know there would be only a small number of true gems deserving of the description, nuggets of information.

Coached to Lead is the first consumer s guide to executive coaching.

In Brand from the Inside, Libby Sartain and Mark Schumann, branding experts who helped to build employer brands at Southwest Airlines and Yahoo!

This thoroughly revised and updated second edition of The Trainer s Handbook presents a comprehensive, systematic approach to developing training skills and competencies.

Getting things done in today s workplace is hard work.

I ll Take Learning for 500 shows you how to leverage the excitement and entertainment inherent in game shows by using them to increase participant involvement as well as information retention and comprehension.

Companies usually assume if their sales are good, then their brand and reputation must be strong.

The Ask is a complete resource for teaching anyone experienced in fundraising or not how to ask individuals, in person, for a contribution to for a local nonprofit or a special event or community project, an enhanced annual gift, a major or planned gift, or a challenging capital campaign gift.

In this book, human resource management and training expert Judy Hale demystifies training outsourcing and details how companies can successfully outsource their training and development needs from the entire learning function to selected services and programs.

Coaching Leaders is written for coaches who are in the challenging position of working with leaders and helping them excel as the top executives and managers in their organizations.

Improvisational Negotiation presents an original approach for mediators, negotiators, and other dispute resolution professionals.

When it was published in 2000, Coaching for Leadership became an instant classic in the field of executive coaching.

Here is a completely updated edition of the best-selling Resolving Conflicts at Work.

Written to reflect the realities of today s business environment, Power Mentoring is a nuts-and-bolts guide for anyone who wants to create a connection with a prot g or mentor, or to improve a current mentoring relationship.

Is e-learning at your organization chronically underfunded?

Criterion-Referenced Test Development is designed specifically for training professionals who need to better understand how to develop criterion-referenced tests (CRTs).

This best-selling nuts-and-bolts workbook, now in its second edition, has become the gold standard for nonprofit managers and boards who must work through the budget cycle.

In Human Factors in Project Management, author Zachary Wong a noted trainer and acclaimed leader of more than 250 project teams provides a summary of "e;people-based"e; management skills and techniques that can be applied when working in a team environment.