In his characteristic no-nonsense approach, Horst Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry.
This book recognizes that explaining what you do and why it's important drives funding, policy decisions, media exposure, public awareness, and customer adoption.
It cannot be overemphasized how important it is for leaders to ensure the company's mission is manifested in the roles, expectations, and goals of every member of the organization.
While there is no secret to being an elite sales professional, there is a set of consistently successful selling techniques that most companies don't reach their salespeople, and which most entrepreneurs think they don't have the time to learn.
Using a sophisticated approach that unifies the three key areas of supply chain strategies, sales and operations planning (SOP), and lean manufacturing, The Market-Driven Supply Chain is the only book that takes a comprehensive approach to succeeding in today's on-demand environment.
Even skilled salespeople buckle in tough selling situationsgetting defensive with prospects who challenge them on price or too quickly caving to discount pressure.
Sigue conservando la finalidad inicial, que no es otra, que contribuir con la gestión administrativa, siendo una herramienta de fácil consulta y entendimiento para las personas que de una u otra forma están relacionadas con la contratación estatal, no solo para los que dirigen la contratación, entidades adquirentes o compradoras, sino también, para las personas interesadas en contratar con el Estado, en calidad de proveedores y en general para toda la comunidad que en desarrollo de la facultad constitucional quiera realizar la vigilancia de la contratación, en busca de la moralización administrativa, el adecuado manejo de los recursos públicos, que permita el logro de los fines estatales y con ello el bienestar social.
Este libro tiene como objetivo ayudar a todas aquellas organizaciones y personas que deseen mejorar el servicio que proporcionan cuando algo ha fallado.
Describe brevemente siete técnicas para medir el nivel de satisfacción del cliente tanto interno como externo, además de analizar los problemas más habituales que surgen en el binomio cliente-empresa.
Its the Small Things is an invitation to take customer experience seriously; not just as a sustainable way of differentiation, but as a way to improve your customer service and inspire your team.
