Business and Management

This workbook and the accompanying online resources provide a one-stop reference manual to designing and delivering a successful training course.

The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature, process, uses and skills for employing and using mediation.

101 Learning and Development Tools is your practical guide to all the most up-to-date training techniques, organized around the classic learning and development cycle.

In recent years, developing a value proposition has become a prime consideration for businesses.

Human Capital Management (HCM) has recently been described as a high-level strategic issue that seeks to analyze, measure and evaluate how people policies and practices create value.

We don't need leaders who know about leadership - we need leaders who embody the capacity to lead in the midst of ambiguity and complexity.

Understanding the Professional Buyer is a practical guide for sales people, giving them insight into the behaviour and strategies of buyers, so that they are able to deal with them more successfully and regain power in the buyer-seller relationship.

Mindfulness is a way of paying attention to the present moment, helping us become more aware of our thoughts and feelings so that instead of being overwhelmed by them, we are better able to manage them.

Coaching is rapidly proving to be an invaluable aid to personal development and a successful way to enhance performance within organizations of all types.

The Inspirational Leader argues that leaders are not born but made.

Recruiting the right people is one of the most important activities organisations can undertake.

With an increasing demand for quality kennel accommodation for dogs and cats, a good boarding kennel is a sound investment and can provide a healthy income if run efficiently.

This new edition of How People Tick is a practical guide to over 50 types of difficult people such as Angry People, Blamers, Impatient People, Workaholics and Gossips.

Drayton Bird's Commonsense Direct and Digital Marketing needs no introduction to marketers and direct marketers.

Basing shopper marketing strategy on customer insights is what differentiates market leading retail brands from weaker competitors.

The new updated and fully revised edition of this bestselling title.

International trade, and its financing, is now a key component of many undergraduate and postgraduate qualifications.

FINALIST: Business Book Awards 2020 - An Exceptional Book That Promotes Diversity CategoryLONGLISTED: CMI Management Book of the Year 2020 - Society Transformed CategoryA diverse workforce is a business imperative.

70 per cent of the planet is covered by water, and 90 per cent of global economic trade is transported by sea.

Your complete one-volume guide to the year 2015.

The perfect companion for those extremely hardworking colleagues, who like to pull sickies .

Originally published in 1998.

An almanac of the future for anyone who wants to know what's new and exciting and around the corner.

Scaldingly honest, impeccably researched and movingly written, 'MAXED OUT' is, as 'FAST FOOD NATION' was to the food industry, the book the captains of the debt industry wish you would never read.

The first book to tell the inside story of the battle for control over the future of music and how technology is ripping up the traditional rules of business.

Do you want to find the inspiration, passion and enthusiasm to become extraordinary?

This one-stop practical guide will show you how to run - for health, fitness or fun.

Everything you need to know to become a first-class letter writer.

'Bower's book is a devastating indictment' Sunday Times'Explosive .

Originally published as The God Species: How the Planet Can Survive the Age of HumansThe green movement has got it very wrong.

Want to be the next Ella Mills?

WINNER: Independent Press Awards 2021 - LeadershipBestselling and award-winning author duo Chris Lewis and Pippa Malmgren are calling it out.

Sustainability can create greater efficiency and cost savings in the supply chain.

In a noisy, fast-paced marketing world, customer insight holds the key to creating memorable, purpose-driven marketing.

In these times of change and disruption, HR must adapt, fast.

DISTINGUISHED FAVORITE: NYC Big Book Award 2021 - Marketing & PRMany organizations and leaders struggle to respond effectively to fast-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile.

The investment in global collaboration technology now exceeds US$45 billion.

CATEGORY SILVER WINNER: Axiom Awards 2021 - Human Resources/Employee Training Category Despite global economic conditions, companies are always looking to attract and retain the best talent.

Leading tech companies such as Netflix, Amazon and Uber use data science and machine learning at scale in their core business processes, whereas most traditional companies struggle to expand their machine learning projects beyond a small pilot scope.

Technology can have huge benefits for the HR function.

"e;How do we get customers to choose us over our competitors?

HIGHLY COMMENDED: Business Book Awards 2021 - Change & SustainabilityNow, more than ever, how we work, the way we live, even how long we live are changing at rapid pace and only those who can embrace everything that's going on and reinvent themselves will survive and thrive.

Contrary to popular perception, charities and non-profits now generate over half their total income by selling goods and professional services.

A lively, engaging and counterintuitive exploration of success stories from across the globe, and what Michelle Obama referred to as 'the flimsy difference between success and failure'.

Having a customer-centric business model has evolved from being a nice-to-have to a must-have for any organization.

While technology and geopolitical forces change the face of business today, the patterns and challenges of organizing humans to work together across organization, culture, language and time zone boundaries remain.

Organization Development (OD) is key to ensuring that organizations and their people can adapt to and engage in ongoing change in today's fast-paced and competitive world.

The only way for HR professionals to ensure sustainable top performance from their workforce is by taking a people-focused approach to their employees.

SHORTLISTED: Business Book Awards 2022 - International Business Book categoryCATEGORY SILVER WINNER: Axiom Awards 2022 - Business Commentary CategoryThe greatest challenge facing leaders is activating and actioning purpose based brands to the people who matter inside the company and out.

WINNER: Business Book Awards 2018 - 'Selling The Dream' category (1st edition)In an increasingly competitive professional services sector, it is vital that firms have an effective tendering strategy.