Hospitality and service industries

This book critically explores the interconnections between tourism and the contemporary city from a policy-oriented standpoint, combining tourism perspectives with discussion of urban models, issues, and challenges.

This brief analyzes each of the Major League Baseball (MLB) franchises in the American League, their past regular-season and postseason records and financial performances while operating as competitive, popular, and profitable or unprofitable enterprises.

This brief analyzes each of the Major League Baseball (MLB) franchises in the National League and their past regular-season and postseason records and financial performances while operating as competitive, popular, and profitable or unprofitable enterprises.

Locating empirical information on specific service industry characteristics is not an easy task, even for an individual familiar with various sources of data.

The aim of this book is to show how wine tourism can be used as a model for sustainable economic development, driving economic growth and social development in some locations.

This book investigates customer perceptions and expectations of complaint channels.

This book explores a fairly unique wine marketing topic by examining the role and historic function of Wine Queens and Wine Kings.

This book contains the refereed proceedings of the 6th International Conference on Exploring Service Science (IESS), held in Porto, Portugal, in February 2015.

This book presents a series of studies on the socio-economic impacts of tourism, with a special focus on the determinants of tourism competitiveness at the destination level.

The papers presented in this volume advance the state-of-the-art research on big data and analytics, social media, electronic marketing, mobile computing and recommender systems, mobile sensors and geosocial services, augmented reality, wearable computing, smart tourism, electronic distribution for tourism and hospitality products and services, e-learning, responsive web design and management, and eTourism for development.

This book presents current research on boundary spanning elements.

This book discusses the mutual relationship between service and sustainability.

This book aims to contribute to the literature and aid in developing a theoretical and practical framework in the area of health and wellness tourism.

This book investigates the link between institutions and public policies with specific reference to transport.

This book develops, evaluates and refines a cloud service relationship theory that explains how cloud users' uncertainties arise in these relationships and how they can be mitigated.

In a world moving towards services, driving service productivity is a central challenge for leaders and members of all types of organisations: for service businesses there is a clear need to be "e;productive"e;, but it is far less clear what this exactly means.

This Brief identifies and contrasts the groups of expansion franchises and any teams that relocated from one metropolitan area or city to another within the National Football League (NFL) during three distinct periods from 1920 to 2013.

This book describes ongoing developments in social media within the tourism and hospitality sector, highlighting impacts on both the demand and the supply side.

This book presents latest research on the evolution of consumer services, as these services continue to become a larger part of the economy in the world.

This volume explores the links between the rapidly growing phenomenon of social entrepreneurship (SE) and the international tourism and hospitality industry.

The aim of this book is to demonstrate the use of business- driven risk assessments to meet the requirements within privacy laws.

Decentering Fashion on the Silk Roads focuses on the dynamism of fashion, textile craft, heritage, and sustainability in Central Asia and beyond.

This proceedings volume explores the socio-economic dimension of the heritage sector from a broad, interdisciplinary perspective.

This book examines the extensive changes in markets, technologies and value chains that telecommunication companies are currently confronted with.

Intended as a guide for wildlife managers and ecotourism operators, as well as interested ecotourists, this book addresses the biological principles governing how ecotourism affects wildlife.

This volume brings together current academic research and knowledge on the economics and management of professional road cycling.

This book presents cutting edge research on the development of analytics in travel and tourism.

This book aims to identify the impact of tourism on social and economic development in the Issyk-Kul region of Kyrgyzstan, and to predict the development of the tourism industry and identify any limiting factors for the development of the tourism industry in the Republic as a whole.

This two-volume set examines the strong connection between craft beverages and tourism, presenting cutting-edge research in partnership with breweries, distilleries, and cideries.

This book examines the dilemma of overdependence on tourism in Caribbean countries and territories, and the need for a resilient path to address the industry's vulnerability in the face of natural disasters.

This book describes an easy to apply methodology to determine the scenic value of a coast.

This book examines and addresses the particular character of urban tourism occurring in the global South.

This book critically explores the interconnections between tourism and the contemporary city from a policy-oriented standpoint, combining tourism perspectives with discussion of urban models, issues, and challenges.

The authors of this book alert that professional services like law, accountancy, and consultancy firms are set to face major disruption.

This book employs an interdisciplinary, cross-sectoral lens to explore the collaborative dynamics that are currently disrupting, re-creating and transforming the production and consumption of tourism.

This book provides accessible, comprehensive guidance on service design and enables practitioners approaching the discipline for the first time to develop the strategic mindset needed to exploit its innovation potential.

Management of supply chains has been evolving rapidly over the last few years due to the inception of Industry 4.

This book demonstrates how to successfully manage and lead healthcare institutions by employing the logic of business model innovation to gain competitive advantages.

This book examines electric car sharing in cities from a variety of perspectives, from service design to simulation, from mathematical modeling to technology deployment, and from energy use improvement to the integration of different kinds of vehicle.

This book investigates small town tourism development in South Africa taking into account the most common strategies: branding, promotion, festivals and theming.

This Palgrave Pivot presents tournament design mainly within the axioms of incentive compatibility and fairness.

This book examines how the emergence of new media brings brought challenges to the North American sport industry, discussing challenges in terms of a shift from an information economy to an attention economy perspective.

This book investigates the consequences of mountaineering (hiking, trekking, climbing) on the natural environment.

This book examines the role of cars and the space connected with their production and presentation in tourism development.

This edited volume aims to ignite an academic discussion regarding necessary, and urgent, adaption and mitigation strategies for the tourism industry.

This book discusses opportunities, costs, and governance issues within the wildlife tourism space in Southern Africa.

This book explores the intersection of gender and disability in the context of tourism.

This book presents the latest research into the application of information and communication technologies within the travel and tourism sectors.

Addressing the entire care chain, this book presents the outcomes of advanced research on healthcare operations management based on real-world data and practices in China.

This book explores the intersection of gender and disability in the context of tourism.