Of the many innovative approaches to emerge during the twenty-first century, one of the most productive has been the interdisciplinary nexus of theories and methodologies broadly defined as the study of emotions.
Building on the concrete advice and practical, powerful strategies revealed in its predecessor, More ProActive Sales Management provides harried sales managers with a proven method for managing the sales process and their people.
Written by five leading executive coaches, Becoming an Exceptional Executive Coach is the answer to any businesses' need for more individualized development resources.
This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service.
The Supply Chain Operation Reference (SCOR) framework is a proven solution to the ever-present business struggle of strengthening and improving company-wide processes.
This comprehensive handbook is a valuable resource for companies of all sizes who are considering (or already developing) enhanced professional learning programs.
Positive Behaviour Support Strategies for Students with Attention Deficit Hyperactivity Disorder equips parents, educators and professionals with the knowledge and skills to assess, manage and prevent challenging behaviours in children who have been diagnosed with ADHD.
The international best seller Human Resource Champions helped set the HR agenda for the 1990s and enabled HR professionals to become strategic partners in their organizations.
Named the Best Management Book of 2021 by strategy+businessNamed one of this month's top titles in the Financial Times in September 2021Named to the longlist for the 2021 Outstanding Works of Literature (OWL) Award in the Management & Culture categoryA plan for conquering collaborative overload to drive performance and innovation, reduce burnout, and enhance well-being.
Emotional Intelligence: The Emotional Intelligence Book -- Emotional Intelligence at Work and Emotional Intelligence Leadership This Emotional Intelligence Book will answer the question: what is emotional intelligence (also referred to as EI.
Organizations that don't take steps to address future talent needs at all levels will face some major obstacles when undervalued key employees get burned out and leave you to fend for yourself.
Create an Organization That Runs on More than Intuition and GuessworkMost companies today have access to reams of data: marketing, supply chain, finance, as well as critical data about their workforce.
All around the world, information technology is evolving at an alarming rate, and it could be challenging keeping up with the growing changes that we are witnessing with it.
The book shows the most effective way of balancing the fundamental pillars, assisting the modern day manager by handling a dynamic, constantly adjusting workplace, which easily adapts to all challenges and changes.
This new volume contains selected papers that were presented at the 2013 conference on performance measurement and management control focusing on behavioral implications and human actions associated with the use of performance measurement and management control systems.
Proven to reduce bad behaviour and exclusions, and encourage happier, safer school environments, restorative justice is an effective approach to conflict resolution.
"e;What makes this book special is the richness of the illustrations of how symptoms of illness embody concrete events in a family and how family constellations can bring this to light with a respect that allows symptoms to recede and disappear.
With considerable turmoil in international trade and logistics it is more important than ever to understand trade and customs issues and their impact on logistics operations.
