Educational: Technology

IT is operationally critical and strategic to an enterprise's success.

The publication embeds ITIL best-practice advice with scenarios derived from practical experience, to illustrate approaches and negotiate possible pitfalls to help deliver successful service management projects.

Provides information on all of the ITIL processes and functions.

This quick reference guide will help you study for the PPO module of the ITIL intermediate capability qualification.

IT is operationally critical and strategic to an enterprise's success.

This quick reference guide will help you as you study for the SOA module of the ITIL intermediate capability qualification.

Designed to support accredited training, this publication contains guidance on how to prepare for your course and the exam, and includes a sample case study and practice questions to test your knowledge.

This quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification.

This quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification.

Throughout this publication we will be using ITIL framework practices to demonstrate how to achieve superior operational excellence to meet your organizational business drivers.

Provides information on all of the ITIL processes and functions.

The publication embeds ITIL best-practice advice with scenarios derived from practical experience, to illustrate approaches and negotiate possible pitfalls to help deliver successful service management projects.

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management.

This publication explains which components are essential and explains how to select the appropriate components for implementation.

ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.

The 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam.

The "e;Introduction to the ITIL(R) Service Lifecycle"e; introduces IT service management and ITIL.

Continual service improvement should be an integral part of every stage of the ITIL service management framework.

The ITIL service design stage of the ITIL service management framework offers global best-practice guidance to IT practitioners and business leaders wanting to move their IT strategy forward.

ITIL Service Strategy lies at the heart of the ITIL service management framework, a part of the Global Best Practice suite.

As organizations increasingly recognize the centrality of design to strategy, designers have an opportunity to shape decisions at the highest level, moving beyond low-level UI/UX decisions to product vision and strategy.

Arduino Step by Step, is the book for everyone who wants to learn the basics about the Arduino mini-PC from an engineer (M.

Sometimes, less really is more.

Reboot your Key Stage 3 classroom with this all-in-one textbook that will inspire you to deliver creative Computing lessons with confidence.

For those who love to bake and those wanting to experiment more in the kitchen, this series is full of a variety of recipes for everyone to try.