Business communication and presentation

Learning how to actively listen and absorb what a person is saying, thinking, and feeling can set the stage for dramatically improved relationships and increased personal success.

Success in business often hinges on good negotiation, and that takes advanced skills in listening, self-awareness, conflict resolution, assertiveness, and more.

Gold prize winner for best marketing book (tie), 2008 Axiom/Inc Magazine awards Finalist, 2008 Berry-American Marketing Association Book Prize It's official: the old marketing model is dead, and word of mouth is king.

This book is a practical, step-by-step guide for creating, cultivating, and capitalizing on networking relationships and opportunities.

One wrong move can undercut your message.

When you know what to say and how to say it, people listen.

If you ask the right questions, then you'll get the sale every time.

This all-inclusive communication guide explains how the project manager can bridge the gap and engage the upper ranks.

Public relations maverick Marian Salzman goes behind the scenes of creative powerhouse Havas PR, revealing the newest, most effective tactics for championing brands, organizations, and causes.

This book features 101 audience-tested anecdotes, experiences, quotes, and insights designed to help every speaker turn up the creative heat.

What hidden skill links successful people in all walks of life?

Learn how to make meetings shorter, more effective, and more satisfying to everyone in attendance!

Project mishaps are all too common but often easy to avoid.

Drawing on twenty years of research on the most common positive and negative influencing techniques people use to get ahead, author Terry R.

With sales of more than 160,000 copies, Fundamentals of Project Management has helped generations of project managers navigate the ins and outs of every aspect of this complex discipline.

What is quality customer service, and how do you consistently deliver it for your customers?

This helpful resource shows job seekers of all types how to present themselves in the best possible light--and land the best possible position.

This book gives you the tips, tricks, and specific words you need to make your company come across on page or screen in a way that leads to its success.

For project managers looking to establish credibility and drive winning results, author Tom Kendrick's groundbreaking system provides the key to leading cross-functional, outsourced, and other types of teams through every stage of the project cycle.

Most people find proposal writing to be tedious and time-consuming--and their documents show it, but proposal writing is about more than checking off boxes on a list of requirements.

An invaluable guide that provides you with the comprehensive tools and knowledge you need to help your teams--and, ultimately, your organization--succeed.

Authentic influence is about more than creating a strong initial connection--it's about sustaining professional relationships long after an agreement has been reached.

Good writing is good business.

Learn how to give powerful, on-target speeches that capture an audience's attention and drive home a message.

Discover invaluable insights about power and leadership with up-and-coming influencers from the former CEO of a global consulting firm.

Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back.

Planning a meeting or event is no easy task.

A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.

A comprehensive reference presenting the critical concepts and theories all project managers must master, The AMA Handbook of Project Management compiles essays and advice from the field's top professionals.

This eye-opening book will show you how the power of persuasion can help you talk to anybody about anything and get what you want from it.

Almost everyone has faced the frustrating task of negotiating with government-local, state, national, or foreign-at some point in their lives.

How did you first hear about 9/11?

The IABC Handbook of Organizational Communication is the fourth edition of the best-selling resource that offers a comprehensive collection of practical knowledge and insights about effective corporate communication and its effect on organizational success.

Meeting Excellence is a comprehensive resource that provides a wide range of ready-to-use tools that have been developed and tested by a meeting initiative within Novartis Pharmaceuticals.

Why is the gap so great between our hopes, our intentions, even our decisions-and what we are actually able to bring about?

Many blacks in the workplace face a set of dynamics unique to being African American in a traditionally white, male-dominated world.

Every believer is a person of influence.

CEO-Speak explores the metaphors and persuasive strategies used by leaders at Enron, Microsoft, AOL-TimeWarner, General Electric, IBM, Nortel, Canadian National Railways, Andersen, Disney, and Alcan-Pechiney-Alusuisse.

CEO-Speak explores the metaphors and persuasive strategies used by leaders at Enron, Microsoft, AOL-TimeWarner, General Electric, IBM, Nortel, Canadian National Railways, Andersen, Disney, and Alcan-Pechiney-Alusuisse.

A self-proclaimed introvert turned Toastmaster Champion reveals how to infuse your message with emotions to improve your public speaking skills.

Führungskräfte und HR-Experten stehen täglich vor der Herausforderung, schwierige Gespräche mit Mitarbeitern zu führen.

Part 5: Have You Got What it Takes?

Part 5: Have You Got What it Takes?

43 MISTAKES is Duncan Bannatyne's guide to the common traps people in business fall into, and how to stay out of them.

Demand is one of the few economic terms almost everyone knows.

***UPDATED WITH A NEW CHAPTER POST-PANDEMIC***Want to be your own boss?

The authors of the national bestseller The Powe of Nice once again tackle conventional wisdom with a provocative and counterintuitive book about the importance of sweating the small stuff in our lives and in our careers.

Linda Kaplan Thaler and Robin Koval have moved to the top of the advertising industry by following a simple but powerful philosophy: it pays to be nice.

The importance of cultures and cultural diversity remains undisputed, even in anincreasingly interconnected and globalised world.

How to Write Reports and Proposals is essential reading for achieving effective writing techniques.