Business communication and presentation

A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.

A comprehensive reference presenting the critical concepts and theories all project managers must master, The AMA Handbook of Project Management compiles essays and advice from the field's top professionals.

This eye-opening book will show you how the power of persuasion can help you talk to anybody about anything and get what you want from it.

Almost everyone has faced the frustrating task of negotiating with government-local, state, national, or foreign-at some point in their lives.

How did you first hear about 9/11?

The IABC Handbook of Organizational Communication is the fourth edition of the best-selling resource that offers a comprehensive collection of practical knowledge and insights about effective corporate communication and its effect on organizational success.

Meeting Excellence is a comprehensive resource that provides a wide range of ready-to-use tools that have been developed and tested by a meeting initiative within Novartis Pharmaceuticals.

Why is the gap so great between our hopes, our intentions, even our decisions-and what we are actually able to bring about?

Many blacks in the workplace face a set of dynamics unique to being African American in a traditionally white, male-dominated world.

Every believer is a person of influence.

CEO-Speak explores the metaphors and persuasive strategies used by leaders at Enron, Microsoft, AOL-TimeWarner, General Electric, IBM, Nortel, Canadian National Railways, Andersen, Disney, and Alcan-Pechiney-Alusuisse.

CEO-Speak explores the metaphors and persuasive strategies used by leaders at Enron, Microsoft, AOL-TimeWarner, General Electric, IBM, Nortel, Canadian National Railways, Andersen, Disney, and Alcan-Pechiney-Alusuisse.

A self-proclaimed introvert turned Toastmaster Champion reveals how to infuse your message with emotions to improve your public speaking skills.

Führungskräfte und HR-Experten stehen täglich vor der Herausforderung, schwierige Gespräche mit Mitarbeitern zu führen.

Part 5: Have You Got What it Takes?

Part 5: Have You Got What it Takes?

43 MISTAKES is Duncan Bannatyne's guide to the common traps people in business fall into, and how to stay out of them.

Demand is one of the few economic terms almost everyone knows.

***UPDATED WITH A NEW CHAPTER POST-PANDEMIC***Want to be your own boss?

The authors of the national bestseller The Powe of Nice once again tackle conventional wisdom with a provocative and counterintuitive book about the importance of sweating the small stuff in our lives and in our careers.

Linda Kaplan Thaler and Robin Koval have moved to the top of the advertising industry by following a simple but powerful philosophy: it pays to be nice.

The importance of cultures and cultural diversity remains undisputed, even in anincreasingly interconnected and globalised world.

How to Write Reports and Proposals is essential reading for achieving effective writing techniques.

Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work.

Better communication skills will have a direct impact on your career development.

Confidence is the foundation of success.

Make an Impact with your Written English deals with the English business writing you need to take you a step further in your executive career.

This book is not about changing who you are, but becoming the best version of yourself.

Who is the most important employee in a company?

Effective communication through authentic leadership A rapidly evolving workplace and disruptive technologies have created a growing demand for transparency and authenticity in communication from business leaders.

Effective communication through authentic leadership A rapidly evolving workplace and disruptive technologies have created a growing demand for transparency and authenticity in communication from business leaders.

Learn the science and master the art of telling a great story Stories for Work walks you through the science of storytelling, revealing the secrets behind great storytellers and showing you how to master the art of storytelling in business.

Learn the science and master the art of telling a great story Stories for Work walks you through the science of storytelling, revealing the secrets behind great storytellers and showing you how to master the art of storytelling in business.

Get ahead in your personal and professional life with crowd-pleasing communication skills Packed with advice on improving verbal and non-verbal communication skills alike, Communication Essentials For Dummies is a comprehensive, approachable guide to communication no one should be without.

Get ahead in your personal and professional life with crowd-pleasing communication skills Packed with advice on improving verbal and non-verbal communication skills alike, Communication Essentials For Dummies is a comprehensive, approachable guide to communication no one should be without.

Social media is not about social media.

A practical toolkit for handling workplace conflict and difficult conversations Dealing with the Tough Stuff is the business leader's critical guide to handling difficult conversations in the workplace.

A practical toolkit for handling workplace conflict and difficult conversations Dealing with the Tough Stuff is the business leader's critical guide to handling difficult conversations in the workplace.

In Small Message, Big Impact, Terri Sjodin teaches you how to make a lasting impression on absolutely anyone - fast.

What if charisma could be taught?

The authors of the classic Difficult Conversations teach you how to take criticism productively in Thanks for the Feedback.

Excellence in Business Communication takes a close look at the fundamental skills and principles of business communication.

'Simple can be harder than complex.

No matter where you are on the organizational ladder, the odds are high that you've delivered a high-stakes presentation to your peers, your boss, your customers, or the general public.

Making News: A Straight-Shooting Guide to Media Relations is an insider's look at today's changing news media with essential tips for:How to ensure your story will be chosen as today's newsHow to gain credibility and achieve effective coverageHow to better communicate with reporters, editors and producersHow to use media coverage to build a distinctive brand imageFrom the perspective of an accomplished expert and with advice from leading journalists, Making News provides a deeper understanding of how the news business functions, how journalists judge the value of a legitimate story and how you can communicate with the media to achieve outstanding results.

No one will ever be able to identify and manage all of his or her organization's risks.

In today's fast paced changing business world, professionals must work smarter than ever to improve their performance.

A Wall Street Journal, USA Today, and Publishers Weekly bestseller.