Management and management techniques

While many organizations understand the importance of having a clearly defined value proposition to help them become more profitable, many businesses struggle to use them effectively.

In an increasingly volatile, uncertain, complex and ambiguous world, achieving sustainable competitive advantage has never been more important, or more difficult.

Trust is an invaluable commodity in any business environment.

Communicate in a Crisis is the definitive guide for any PR or marketing professional to recognize, plan and respond to a sudden wildfire of consumer-led reaction, 'manipulated outrage' sparked from interaction on news feed algorithms, fuelled by social media and the constant demand for an instantaneous response.

WINNER: CMI Management Book of the Year Awards 2015 - Innovation and Entrepreneurship Category (1st edition)Many organizations approach customer-centic marketing and innovating their business strategy in isolation to one another, missing groundbreaking opportunities for advancement.

Service design is the activity of utilizing resources and people to build and sustain services that not only meet customers' needs, but also add that little bit of magic or true competitive advantage.

Effective leadership coaching can drastically improve performance.

Organizational Management is ideal for readers who need to understand modern organizations.

Coaching is rapidly proving to be an invaluable aid to personal development and a successful way to enhance performance within organizations of all types.

Strategic Sourcing Management examines procurement and supply management in detail, covering the three dimensions of competitiveness, effectiveness and efficiency.

We are living in an age of continual motion and change, and as a result traditional strategy planning has become outmoded.

101 Learning and Development Tools is your practical guide to all the most up-to-date training techniques, organized around the classic learning and development cycle.

Mastering the Supply Chain is an introduction to supply chain management.

This pioneering work from leadership expert John Adair has transformed our understanding of how leadership works and how executives can become business leaders.

Supply Chain Strategy and Financial Metrics is a step-by-step guide to balancing the triangle of service, cost and cash which is the essence of supply chain management.

Many manufacturing and distribution companies are moving from the traditional 'forecast push MRP' to demand-driven supply chain management (SCM).

Knowledge was once power - difficult to find, slow to transmit and coveted.

Human Capital Management Standards is a comprehensive guide to the BSI and ISO frameworks for people management.

Essential Leadership is a practical, accessible book that tackles theory and practice in an integrated and stimulating way.

Facilitating Reflective Learning: Coaching, Mentoring and Supervision is written by two leading experts in the field.

Professional Practice in Learning and Development guides learning and development professionals and students in designing and delivering effective people development in the modern organization.

Marketing visionary Martin Lindstrom has been on the front line of the branding for over twenty years.

Project managers leading international projects must deliver value and align the project outcomes to the wider strategic goals of the organization.

FINALIST: Business Book Awards 2020 - HR & Management Category HR's contribution to the business goes beyond its traditional role of managing hiring, discipline and payroll.

WINNER: CILIP's Knowledge and Information Management Award 2019 - Information Resources Print CategoryThe way an organization manages and disseminates its knowledge is key to informed business decision-making, effectiveness and competitive edge.

FINALIST: Business Book Awards 2020 - HR & Management CategoryIn order to achieve sustainable competitive advantage, businesses need to unlock the skills, talent and capabilities of their people, both individually and collectively.

The training and development needs of any workforce vary dramatically between the generations and levels even so far as the style of communication needed to be effective.

Strength-based Lean Six Sigma is a new way of approaching process improvement that combines the best practices of two established methodologies to generate a new approach in order to help you develop and deliver increased high performance in any organization.

This book is about how great leaders can make purpose the beating heart of their organization and use it to power performance.

In a working life of 35 years, a manager can expect to make at least 10 job changes - or transitions - where the demands for rapid business delivery and effective leadership will only increase with each new job.

Mindfulness is a way of paying attention to the present moment, helping us become more aware of our thoughts and feelings so that instead of being overwhelmed by them, we are better able to manage them.

Strategic Thinking: A Step-by-Step Approach to Strategy and Leadership, now in its third edition, takes you step by step through sound strategic thinking by setting out the questions to ask.

For any business involved in today's supply chains, logistics services are critical.

It is often claimed that 70% of organizational change efforts fail, despite the popularity of linear change models.

Managing changes to the supply chain comes with its unique challenges.

A good business model should describe how an organization creates and delivers value, meaning that financial modelling is a vital tool for business strategy, allowing hypotheses and scenarios to be translated into numbers.

Whilst the maritime container business has been studied in depth, the impact on shippers and how shippers deal with the given challenges has not been fully examined.

B2B marketing is functioning in an increasingly fast-paced and complex business landscape, with a wealth of new technologies, tools and channels, and where customers are more in control of the buying process than ever before.

As recruitment becomes ever more important to a business achieving its corporate objectives, recruiters must raise their game, delivering new and innovative solutions while also doing their job well and achieving the results needed for their clients and candidates.

Consumer-facing and business-to-business organizations know that if they get their approach to customers right, they will be rewarded with unprecedented customer loyalty.

This book offers a practical solution for every organization that needs to monitor the effectiveness of their risk management.

Coaching in Times of Crisis and Transformation takes an in-depth look at crisis and change in the world we live in today and discusses its impact on both individuals and organizations.

Buying, merchandising and the supply chain are inextricably linked.

Malcolm McDonald on Key Account Management explores the challenges of winning, retaining and developing key accounts.

Mentoring is a powerful tool in the development of talent within any organization.

Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations.

The transport industry has an important role to play in addressing climate change and the environmental challenges facing governments, businesses and individuals.

We live in a world of continuous uncertainty and on the brink of a massive digital and AI-powered shift.

In the new world of work, agility is a business imperative.

SHORTLISTED: Business Book Awards 2022 - Change & SustainabilityThe ability to renew competitive advantage with flexibility is essential for any business in today's turbulent world.